Deskside Support Technician - Level 1

Custom Computer Specialists, Inc. • Bronx, NY

27d • $40,000 - $45,000

About The Position

This person is primarily responsible for providing desk side and phone support to the staff and administration in a college environment.

Requirements

• A+ certification
• 1-2 years' experience in hardware and software support
• Dell / Lenovo certifications
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong knowledge of Windows operating systems: Windows 10 & 11
• Ability to troubleshoot hardware and software problems

Nice To Haves

• Industry recognized Help Desk Certification and/or help desk environment experience A PLUS

Responsibilities

• Provide hands-on technical support to all staff and administrators
• Monitor and follow up calls in ticketing queue
• Provide support for hardware/software issues in-person
• Diagnose and resolve A/V equipment issues on-site
• Follow up to closed tickets to ensure customer satisfaction
• Provide resolution and assistance to issues related to the network migration
• Conduct tests and evaluations of A/V equipment to ensure functionality and performance
• Network access troubleshooting and repair including Wireless
• Confirm printer access
• Confirm shared storage access
• Confirm application access
• Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems
• Log and update all calls into Ticketing System
• Focus on Customer Satisfaction
• Ability to establish, nurture, and maintain a strong interpersonal relationship with end-users
• Ability to overcome situations where the end-user may be nervous, unhappy or angry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 251-500 employees