Deskside Support EUC L1
About The Position
Deskside Support EUC L1 M Milwaukee WI - USA 3 days ago Responsibilities: Break Fix” support incorporates the on-site diagnosis and repair of hardware by replacing faulty components or configuring replacement equipment. IMACD” is an industry term for Install, Move, Add, Change, and De-install/Dispose of IT equipment. All types of physical assistance are required at the desk of an end user to resolve IT related issues. Field Services support will cover both Microsoft/Windows and Apple/Mac OS platforms. Provide onsite or depot support specialists as necessary to provide customer end users with operational and technical support and to meet service levels. Coordinate activities with the Service Desk and provide Level 2 and Level 3 support to the Service Desk and/or customer end users as necessary. Break/fix repairs with respect to all end-user devices and peripherals (e.g., laptops, desktops, printers, monitors, docking stations, mice, keyboards, headsets, mobile devices, cameras, smart hand support for audio/visual and conference equipment and systems. Perform approved Install, Move, Add, Change, and Delete (IMACD) Services for End User Devices. Resolve Incidents and Problems associated with end-user devices and provide break/fix support, advice, and assistance to customer end users. Work with Customers OEM vendors and MPS (Managed Print Services) providers coordinate for issue resolution. Provide MAC PC support. Provide initial troubleshooting support for mobile phones, AV (Audio Video) devices and videoconferencing equipment before escalating the ticket for vendor resolution. Tech Bar Experience is also required. Perform end-user support related security and controls and compliance-related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts and standby support. Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
Responsibilities
- Break Fix” support incorporates the on-site diagnosis and repair of hardware by replacing faulty components or configuring replacement equipment.
- IMACD” is an industry term for Install, Move, Add, Change, and De-install/Dispose of IT equipment.
- All types of physical assistance are required at the desk of an end user to resolve IT related issues.
- Field Services support will cover both Microsoft/Windows and Apple/Mac OS platforms.
- Provide onsite or depot support specialists as necessary to provide customer end users with operational and technical support and to meet service levels.
- Coordinate activities with the Service Desk and provide Level 2 and Level 3 support to the Service Desk and/or customer end users as necessary.
- Break/fix repairs with respect to all end-user devices and peripherals (e.g., laptops, desktops, printers, monitors, docking stations, mice, keyboards, headsets, mobile devices, cameras, smart hand support for audio/visual and conference equipment and systems.
- Perform approved Install, Move, Add, Change, and Delete (IMACD) Services for End User Devices.
- Resolve Incidents and Problems associated with end-user devices and provide break/fix support, advice, and assistance to customer end users.
- Work with Customers OEM vendors and MPS (Managed Print Services) providers coordinate for issue resolution.
- Provide MAC PC support.
- Provide initial troubleshooting support for mobile phones, AV (Audio Video) devices and videoconferencing equipment before escalating the ticket for vendor resolution.
- Tech Bar Experience is also required.
- Perform end-user support related security and controls and compliance-related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts and standby support.
- Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
