Deskside Support Analyst

News Corp • New York, NY

1d

About The Position

Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, or disability status. EEO/Disabled/Vets Job Description : Required Qualifications 2–4 years of experience in desktop or end-user support Strong working knowledge of Windows and macOS environments Experience supporting Microsoft 365, Google Workspace, or similar platforms Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, or similar) Solid understanding of networking basics (TCP/IP, DNS, VPNs) Excellent communication and customer service skills Ability to prioritize and multitask in a high-pressure environment Preferred Qualifications Experience supporting media, newsroom, or creative environments Familiarity with Adobe Creative Cloud and media production workflows Experience with MDM tools (Jamf, Intune, Kandji, etc.) Basic scripting or automation experience (PowerShell, Bash) Knowledge of endpoint security and compliance best practices What Success Looks Like Issues are resolved quickly with minimal disruption to production Users trust you as a calm, reliable technical partner Documentation is clear and current You anticipate problems before they become blockers — especially on deadline days Why Join Us Work in a high-energy media environment where your impact is immediate Exposure to newsroom, creative, and corporate technology Collaborative culture with opportunities to grow your technical skill set Competitive compensation and benefits Job Category: Pay Range: 70,000 - 75,000 We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce. News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers throughout the world. The company comprises businesses across a range of media, including: news and information services, book publishing, digital real estate services, cable network programming in Australia, and pay-tv distribution in Australia. Headquartered in New York, the activities of News Corp are conducted primarily in the United States, Australia, and the United Kingdom.

Requirements

• 2–4 years of experience in desktop or end-user support
• Strong working knowledge of Windows and macOS environments
• Experience supporting Microsoft 365, Google Workspace, or similar platforms
• Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, or similar)
• Solid understanding of networking basics (TCP/IP, DNS, VPNs)
• Excellent communication and customer service skills
• Ability to prioritize and multitask in a high-pressure environment

Nice To Haves

• Experience supporting media, newsroom, or creative environments
• Familiarity with Adobe Creative Cloud and media production workflows
• Experience with MDM tools (Jamf, Intune, Kandji, etc.)
• Basic scripting or automation experience (PowerShell, Bash)
• Knowledge of endpoint security and compliance best practices

Benefits

• Competitive compensation and benefits
• comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed