Deskside Support Administrator

Infosys • Omaha, NE

3d

About The Position

Infosys is seeking a Deskside Support Administrator with interpersonal and technical skills to handle the end user IT support. The candidate will support End users with Software/Hardware, Windows 10/11 Operating System, Microsoft office and Application installation & troubleshooting. Must have the right attitude and customer centric approach. The candidate will also assist in the development of guidelines and procedures for modern workplace management and user experience. The Deskside Support Engineer is responsible for providing necessary support to internal customers who need help with theirputing devices.

Requirements

• Candidate must be located withinmuting distance of Omaha, NE or willing to relocate to the area. This position may require travel within the US
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Experience in Windows operating system, AD, Group Policies etc.
• Proven knowledge ofputer hardware and software troubleshooting skills.
• Must be able to work independently andply with standard practices and procedures
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are wee to . Infosys is unable to provide immigration sponsorship for this role at this time.

Nice To Haves

• Strongmunication skills with experience dealing with customers
• Good analytical and troubleshooting skills
• Ability to carry display units, PCs, laptops (all 40 pounds or less) multiple times each day and occasionally assist with er lifting.
• Experience and desire to work in a client environment that may require travel (driving to local client sites)
• Planning and co-ordination skills.

Responsibilities

• Front Desk , Customer Interactions.
• End User Computing troubleshooting at walk-up center
• Inventory and hardware maintenance
• Handling ServiceNow tickets
• Retirements/ Disposals of old unused equipment
• Prepping Equipment for re-use
• Support Service Desk Analysts.
• Travel to client locations as needed to fix issues.
• Coordinate personnel moves and facility moves.
• Participate in special projects such as rollouts, moves, branch openings/closings, acquisitions, and upgrades
• Image new equipment, install software, upgrade operating systems
• Participate in on-call and support weekends, as necessary.

Benefits

• Medical/Dental/Vision/Life Insurance.
• Long-term/Short-term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees