Deskside Support Administrator

Infosys • Houston, TX

2d

About The Position

Infosys is seeking for a Deskside Support Administrator with interpersonal and technical skills to handle the end user IT support. The candidate will support End users with Software/Hardware, Windows 10/11 Operating System, Microsoft office and Application installation & troubleshooting. Must have the right attitude and customer centric approach. The candidate will also assist in the development of guidelines and procedures for modern workplace management and user experience

Requirements

• Candidate must be located within commuting distance or willing to relocate to Houston, TX . This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2 years of Information Technology experience.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• At least 2 years of experience in EUC Support(End User Compute – Deskside Support).

Nice To Haves

• Analytical and Communication skills
• Planning and Co-ordination skills
• Good customer handling skill and prior experience in Concierge (VIP Users) support.
• SCCM client end installation & troubleshooting knowledge.
• Basic knowledge of Networking and Active Directory.

Responsibilities

• Hands and Feet support for end users to maintain their laptops, desktops, printers and other peripherals.
• Imaging of laptops, installing applications based on requests.
• Life cycle management of end user computing assets in Client office.
• Setting up conference rooms, supporting conferences from I.T. perspective, troubleshooting Teams conferences, Cameras, projectors and other devices.
• Work with Vendors for warranty repairs of equipment etc.
• Maintain and renew inventory of spares.
• Provide executive support for client.

Benefits

• Medical/Dental/Vision/Life Insurance.
• Long-term/Short-term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees