Desk Representative

Community Choice Financial Family of Brands•Carrollton, TX

1d•Onsite

About The Position

Desk Representative Carrollton, TX The Desk Representative is responsible for being a subject matter expert for titles, reviewing inbound requests for completeness and accuracy. You will act as liaison between third-party lenders and their customers, national DMVs, and ELT Vendors to process titles throughout the life of a loan.

Requirements

High School Diploma or equivalent; Associate’s or Bachelor’s degree preferred.
Minimum 1+ year in Vehicle Title Processing, Claims or other related field.
Strong organizational, follow-up, and written and verbal communication skills.
Must be detail-oriented and process-driven.
Ability to multi-task in a fast-paced environment.
Ability to meet deadlines.
10-key experience.
Must be proficient in Microsoft Office Suite, particularly Word, Excel, and Outlook.
Ability to work during hours of operation and maintain a full-time schedule of approximately 40 hours per week with regular, predictable attendance.
Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.

Responsibilities

Act as liaison between third-party lenders and their customers and DMVs to perfect incorrect lien information.
Receive title paperwork and process all incoming title requests for third party lenders serving as the Subject Matter Expert for title questions.
Organize and keep record of original titles and paperwork for active bank customers.
Help oversee various tasks at the request of third-party lenders and other service providers including tracking, updating, and reporting title details, releasing titles to bank customers upon full payment transfers of title, and assisting in sale of vehicles, if necessary.
Provide superior support service utilizing internal processes. May also assist in providing additional services to third party lenders.
Audit and review email communication and requests for accuracy and completeness.
Manage the Title Delivery Letters (“TDLs”) for all paper title requests and service.
Service all questions in the Title Questions Inbox.
Answer inquiries or concerns by phone or email and always maintain a high level of confidentiality and professionalism.

Benefits

Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
A relaxed, business casual dress code that includes jeans and sneakers!
Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.