Desk Operations Specialist

Mayo Clinic•Scottsdale, AZ

4h•Onsite

About The Position

The Desk Operations Specialist facilitates patient visits and supports healthcare providers by anticipating and responding to patient needs and requests from the healthcare team. This role allows care providers to focus on patient care by coordinating the details of patient visits. Key responsibilities include coordinating complex appointment schedules and daily activities for care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, and managing the flow of patient materials. The specialist obtains or verifies patient demographics and medical insurance information, advises patients of scheduling delays or changes, and serves as a direct contact and resource. They also schedule and reschedule tests/consults and perform administrative duties such as processing ABN forms and insurance verification, as well as handling patient appointment communications. The role requires proficiency in navigating multiple electronic applications, devices, and medical equipment, including iPads/tablets, Text Reminder Notifications, and assisting patients with Kiosks. Flexibility is essential, potentially involving cross-coverage and travel, and the specialist must be willing to adjust work schedules based on department or clinical needs.

Requirements

Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks
Requires flexibility which may include cross-coverage and travel depending on location
Must be willing to adjust work schedules in response to department or clinical needs

Responsibilities

Facilitates patient visits
Supports the health care provider by anticipating and responding to patient needs and requests of the health care team
Coordinates details of patient visits
Coordinates complex appointment schedules and daily activities of the care providers in a multispecialty medical practice
Prepares patients
Completes pre-examination record information
Manages the flow of patient materials
Obtains or verifies patient demographics
Obtains or verifies medical insurance information
Advises patients of scheduling delays or changes to the appropriate individuals
Serves as a direct contact and resource to the patient
Schedules and reschedules tests/consults requests from various venues of communication
Performs related administrative duties such as processing ABN forms, insurance verification
Processes patient appointment communications and related materials
Navigates through multiple electronic applications and devices, medical equipment
Assists patients in using Kiosks
Cross-coverage and travel (depending on location)
Adjusts work schedules in response to department or clinical needs