Desk Clerk - Middlefield Junction - Swing Shift
About The Position
At Mercy, you can build a career that builds communities. At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do—from empowering residents to supporting your personal and professional growth. Together, we’re transforming lives through affordable housing and inclusive communities. The Desk Clerk has various responsibilities, providing customer service to residents, monitoring the residents and visitors in and out of the building, providing security to the property, and communicating appropriately and adequately with the proper authorities and Property team. We encourage candidates with lived experience to apply. This is an on-site position. Schedule: Full Time, Swing Shift: Thursday - Monday 4:00pm-12:00am Pay : $20.00-$22.00/hour Benefits : Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays. 403b + match Early close Fridays (3 paid hours each Friday) Early close prior to a holiday (3 paid hours) Paid Time off between Christmas and New Year's Holiday Paid Volunteer Time Paid Parental Leave and Care Giver Leave Paid Life Insurance Free Employee Assistance Plan Free Basic Dental Pet Insurance options Minimum Requirements: High school diploma or equivalent / General office experience. Knowledge and Skills: Bilingual (English/Spanish) skills are a plus. Work with diverse and vulnerable populations who have experienced homelessness. Answer telephone and greet residents and guests clearly. Treat a variety of people with respect and compassion. Maintain confidentiality. Decide when an incident is an emergency and take appropriate action. Write messages in a legible fashion. This is a brief description summarizing the abilities and skills needed for the position.
Requirements
- High school diploma or equivalent
- General office experience
- Work with diverse and vulnerable populations who have experienced homelessness
- Answer telephone and greet residents and guests clearly
- Treat a variety of people with respect and compassion
- Maintain confidentiality
- Decide when an incident is an emergency and take appropriate action
- Write messages in a legible fashion
Nice To Haves
- Bilingual (English/Spanish) skills are a plus
Responsibilities
- providing customer service to residents
- monitoring the residents and visitors in and out of the building
- providing security to the property
- communicating appropriately and adequately with the proper authorities and Property team
Benefits
- Several Healthcare plans to choose from
- dental (includes adult and child orthodontia) and vision
- 15 days of earned PTO your first year
- 12 company holidays + 2 floating holidays
- 403b + match
- Early close Fridays (3 paid hours each Friday)
- Early close prior to a holiday (3 paid hours)
- Paid Time off between Christmas and New Year's Holiday
- Paid Volunteer Time
- Paid Parental Leave and Care Giver Leave
- Paid Life Insurance
- Free Employee Assistance Plan
- Free Basic Dental
- Pet Insurance options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
