Designer Senior– Investment Services Company (ISCO) Digital and Design Team

USAA • San Antonio, TX

1d • $114,080 - $218,030 • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are currently seeking a Designer Senior to join the ISCO Digital and Design Team. This designer will be partnering with the Digital technical product managers and cross-functional team members for USAA’s investment advisory business, to research, design, test and firm up UI/UX solutions to enable the design and development of best-in-class member-experiences for investments. The Design Senior will be responsible for leveraging USAA’s Reveille design system to adhere to all the Digital and Design Governance standards and will move with speed towards execution. This role drives work within high-performing, cross-organizational teams by applying advanced knowledge and experience in the practice of human-centered design. Synthesizes the work of a multi-disciplinary team to deliver a unified design vision for complex Member and Employee experiences in a data-informed, agile environment. Demonstrates the value of design by building trust-based relationships that influence the alignment of stakeholders across projects, teams, and functions. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Plano, TX; Chesapeake, VA. or Tampa, FL campus . Relocation assistance is not available for this position.

Requirements

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of relevant experience without bachelor’s degree)
• 6 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
• Extensive experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.
• A portfolio that demonstrates extensive experience designing digital experiences for mobile and web-based applications.
• Advanced facilitation, collaboration and consensus-building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.
• Demonstrated ability to work fluently in standard applications, including industry standard design, prototyping, and collaboration software and Microsoft Office Suite.
• Demonstrated advanced understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.
• Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)
• Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
• Highly organized, with the ability to work on multiple projects/tasks at once while facilitating a diverse group of employees.
• Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.

Nice To Haves

• US military experience through military service or a military spouse/domestic partner
• Direct hands-on design experience specifically in the Investments, Planning, Brokerage and/or Banking design experiences.
• Preferred banking and investments UX/UI experience.
• Direct experience with Reveille system (RDS).
• Areas of expertise to include UX/UI designing, User engagement and management, Prototyping, testing and research, visual interface, cross-functional collaboration.

Responsibilities

• Drives the definition of business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects.
• Co-facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.
• Navigates multiple workstreams from discovery to implementation, balancing efforts, priorities, and partnerships for each.
• Guides the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.
• Works autonomously to create holistic member experiences leveraging extensive knowledge of interaction design, visual design, and/or content design.
• Articulates ideas and solutions using a range of storytelling techniques to inspire and compel audiences to align on direction.
• Mentors developing designers across the Design Community.
• Provides constructive day-to-day feedback to team members.
• Applies advanced understanding of human-centered and service design practices and leverages multiple methods to solve complex design problems.
• Stays abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees