Design Pattern Maker

Essity Aktiebolag (publ)•Hickory, NC

41d

About The Position

Performs customer service / design duties providing the customer a single point of contact for placing orders, and representing the company in a positive and professional manner regarding all matters relating to sales, service and design. Transforms a physician's prescription into a custom designed support using a computer aided auto-cad system which utilizes design knowledge & techniques. We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

Requirements

High school diploma or equivalent; associate degree preferred.
Must be able to read, write and speak English; required for the safe and effective performance of the job
Good communication skills, oral/written as well as good reading comprehension and spelling skills
Ability to work directly with customers to prevent and resolve problems. One year experience in a customer service environment preferred.
10-key proficiency
Familiarity with computer programs including word processing and spreadsheets.
Applied math skills including proficiency in fractions, decimals, and metrics.
Independent judgment decision centering around patient's physiology, diagnosis, required stretch and fabric availability, as well as support style and options ordered
Understands cutting, sewing and measuring and fitting of garments for design

Responsibilities

Develops custom seamed garment patterns through the use of GDS design system or through hand drawing of template patterns.
For computer generated designs, makes needed modifications by applying design guidelines for pressure, stretch, and best fit shape.
For orders of low volume and/or high complexity, develops the pattern by manually drawing the design on a paper. For manually drawn patterns, ensures best fit shape through the use of additional calculation and design tools.
Completes audit of customer order using customer order form & prior order history to ensure an accurately designed or modified garment, making corrections as needed.
Works directly with customer to resolve any issues such as discrepancies, missing information, or design questions. Makes modifications needed and records any internal errors to the appropriate department.
Reviews, analyzes and makes recommendations on design issues directly to customer or to Customer Service for verification call to customer.
Maintains quality of 96% or above on work processed.
Supports patient record management by following procedures for retrieval, storage and maintenance of patient's files.
Interacts with customers via telephone and other media (internet, fax, e-mail, etc.) while entering orders, verifies product description, quantity, shipping and billing information with a high level of accuracy on orders.
Coordinates method of shipping with the shipping carriers and other outside agencies to answer shipping questions, provide information, or expedite shipping.
Creates pleasant and professional environment to promote positive interaction with both internal and external customers.
Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales)
Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
May make standard calculations to accurately compile and report statistics.
Enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities and/or generate sales reports and statistics.
May draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.
Other duties as assigned