Design Studio Operations Assistant - Full Time
About The Position
Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations. The Operations Assistant provides support to the Interior Designers (ID's) and shares ownership of all aspects of the business at the store level. They partner with the Studio staff to drive sales in order to consistently exceed business objectives. This individual drives an exceptional guest experience and is committed to operational excellence. They coordinate with other Operations Assistants at the Studio, as well as ID's to maintain all operational standards. They are an enthusiastic representative of the Arhaus brand. Operations Assistants utilize all aspects of our selling model to generate sales, and are responsible for conducting business according to all company standards, policies and procedures. If this sounds like the type of environment that you would thrive in, we invite you to apply for our open position in Carmel!
Responsibilities
- Perform all opening and closing duties as directed
- Responsible for recording all hours worked
- Review and acts upon all email and MAPP communications
- Reinforce and drive all aspects of an exceptional guest experience at every touch point
- Assists customers in the studio when Interior Designers are not available
- Drive a guest focused atmosphere and ensures the highest level of service utilizing our selling model
- Demonstrate strong product knowledge
- Maintain operational and reporting standards
- Promptly solve guest concerns
- Perform proactive and consistent follow-up with all guests before and after the sale and at delivery
- Encourage and support Interior Designers and other Operations Assistants
- Participate in weekly one on ones and team meetings and weekly lead/business review
- Partner with Visual Manager and other Operations Assistants regarding all aspects of merchandising and inventory control
- Maintain up-to-date product and systems knowledge
- Review all orders for complete accuracy and 100% compliance with all standards
- Communicate effectively and consistently with clients and team members
- Maintain all tagging standards and assist with tagging procedures
- Participate in weekly team meeting and weekly lead reviews
- Client in-home design scheduling
Benefits
- Exceptional advancement opportunities
- Competitive earnings, incentive opportunities, and generous employee discount
- Medical, dental, and life insurance benefits (offerings differ between full-time and part-time status)
- Flex spending plan
- 401K retirement program and 529 college savings plan
- Paid vacations and holidays (Full-time employees only)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
