Design Studio Consultant

KB Home•Morgan Hill, CA

2d•Onsite

About The Position

Join Our Team and Help Homebuyers Create Their Dream Homes! Are you passionate about interior design and customer service? KB Home is seeking a dedicated and enthusiastic Design Studio Consultant to be the first point of contact for homebuyers after purchase. In this role, you will guide buyers through the studio selection process, ensuring their satisfaction and helping them design a home they will love.

Requirements

High school degree or equivalent required. Associates or Bachelor’s degree preferred.
Vocational degree or certificate in Interior Design or related field preferred.
Previous retail or hospitality experience in a customer service-oriented environment required.
1 to 4 years of retail experience with a homebuilder or design industry preferred.
Passion and knowledge of interior design and space planning.
Strong computer skills and proficiency in Microsoft applications (Word, Excel, PowerPoint, Outlook, Teams). Demonstrated use of technology and virtual capabilities.
Ability to connect with people using various communication modes and develop professional relationships.
Customer-centric approach, seeking solutions from the customer’s perspective.
Attention to detail and ability to follow detailed processes and procedures.
Strong verbal and written communication skills, with the ability to communicate complex concepts succinctly and persuasively.
Ability to work within a team-setting, inclusive of others’ ideas, and a willingness to cooperate.
Conduct business in a professional and ethical manner with potential buyers, trade partners, and coworkers.
Ability to stand or sit for extended periods.
Ability to move about work location.
Ability to drive/travel as needed.
Ability to walk up and down stairs.
Ability to observe details at close range and communicate information so others will understand.
Ability to transport and move up to 20 lbs and move as needed (for roles in Construction/Customer Service/IT/Land/Marketing/Sales/Studio).
Periodically works in outdoor weather conditions (for roles in Construction/Customer Service/Land/Sales).

Nice To Haves

Associates or Bachelor’s degree preferred.
Vocational degree or certificate in Interior Design or related field preferred.
1 to 4 years of retail experience with a homebuilder or design industry preferred.

Responsibilities

Build rapport with homebuyers to understand their design and lifestyle preferences.
Conduct live video or in-person appointments to review available choices, considering design goals and budget.
Share product knowledge and demonstrate offerings to buyers.
Provide exceptional customer service to internal and external customers.
Schedule and follow up on homebuyer appointments as needed.
Accurately enter buyer’s option choices into KB Home’s software platform and complete necessary paperwork via DocuSign.
Audit paperwork to ensure accuracy and process change orders promptly.
Prepare for buyer appointments by pulling samples and coordinating with mortgage teams.
Respond to homebuyers, operations, trade partners and sales teams phone calls, emails, and correspondence in a timely manner.
Maintain proficient knowledge of all products offered in the Studio.
Attend weekly staff meetings or product training sessions.
Ensure the studio environment is maintained in excellent condition and report deficiencies.
Assist in tagging product selections when needed.