Design Studio Connected Customer Supervisor

Floor & Decor•Miami, FL

About The Position

The Design Studio Connected Customer Supervisor is responsible for managing the Design Studio product assortment, assortment changes, ensuring all products have displays, executing price changes, and supporting cycle counts and inventory management. This role will also oversee processes related to cashiering, returns, cash office functions, order management, and safety, while ensuring customers have an exceptional shopping experience.

Requirements

Minimum of (1) year of supervisory or management experience
High School Diploma or GED
Proficient in basic mathematical skills
Must be self-motivated and able to multi-task in a fast-paced environment
Excellent verbal, written, and interpersonal skills
Basic computer knowledge, including Microsoft Office suite
Perform other duties as assigned

Nice To Haves

Inventory management or merchandising experience preferred

Responsibilities

Manage the accuracy of inventory within the Design Studio by conducting daily cycle counts, researching and validating all inventory discrepancies and making the appropriate adjustments within Mobile Inventory, maintain all write-offs by working and analyzing the Write Off Log, validate the Not in Stock and Negative Inventory Report, and Cycle Count Variance log.
Supervise front end operations regarding cashiering, returns, change ordering, and cash office functions, and ensure all Design studio personnel is trained on Point of Sale (POS)
Demonstrate a thorough understanding and compliance with all customer service related Store Operating Procedures (SOPs), including but not limited to: Merchandise Returns and Exchanges, Check and Cash Acceptance, Smart Safe, Wire Transfer, Register Opening and Closing, etc.
Demonstrate understanding and usage of operational application tools and training of the tools, including but not limited to: Point of Sale, Storage Buy, Mobile Receiving, Mobile Inventory, MMS, and Product Location Tracking (PLT)
Manage customer orders at fulfilling stores and follow-up as needed
Build relationships with market fulfillment store teams to ensure good communication and customer service for all Design Studio customers throughout the entire shopping and pick-up/delivery experience
Ensure Design Studio visual and operating standards meet or exceed company expectations, making sure all displays and areas in the Design Studio are in good condition and safe
Maintain and manage a log of needed displays, determining priority and working with the Design Studio Display Builder to make sure all displays are being built in a timely manner
Determine assortment changes in the market and submit Studio assortment changes weekly
Manage signage updates and weekly price changes, including updating all price signage
Manage all Design Studio Samples, ensuring sample quantities are maintained through accurate inventory, that all samples are properly labeled, and manage sample returns process
Work and analyze the Monthly Consolidated Report, Daily Variance Log, and Brinks Deposits
Perform general cleaning duties and maintain cleanliness and safety of the Studio
Perform supervisory functions, including opening and closing the store
Problem solve and provide solutions when handling customer issues
Partner with Studio Manager to ensure compliance with hiring, payroll, and business planning, budget, and P&L management
Assist customers with product selection and answer product related questions

Benefits

Bonus opportunities at every level
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
A personal holiday and Volunteer Time Off program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity

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