Connected Customer Supervisor
About The Position
Purpose: The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience. Successful connected customer supervisors are: Team builders Customer service champions Detail oriented and highly organized Excellent communication and listening skills This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.
Requirements
- Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience
- High school diploma and/or GED
- Minimum of (2) years of computer experience in a work environment
Responsibilities
- Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
- Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
- Lead inventory management and accuracy throughout the store
- Process customer refunds and exchanges according to established guidelines
- Oversee signage updates and price changes for store SKU’s
- Assist customers with product selection and answer product related questions
- Partner with management to determine which products need SKUs, price changes and need to be returned
- Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
- Review shipping and receiving documents for accuracy
- Audit reports including inventory control, return of sale, and void reports
- Monitor incoming and outgoing trucks logs
- Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
- Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
- Return products to the correct in store location after customer merchandise returns
- Clean and stock products according to Floor & Decor’s standards
- Point of contact for e-commerce team members to contact regarding inventory availability in the store
- Responsible for supervising inventory movement within the store
- Available to open and/or close store in an effective manner
Benefits
- Based on eligibility our associates may opt into benefits coverage.
- 401k
- Bonus opportunities at every level
- Flexible hours to fit around your schedule
- On the job training
- Opportunity for advancement
- Paid vacation and sick time for eligible associates
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
