Design Specialist

TEKsystems•Baltimore, MD

11d•$40 - $45•Remote

About The Position

Our client is one of the top A&E firms in the nation that supports various industries not limited to energy, telecommunications, transportation, water, utility, etc. In addition to their Engineering sectors they also have a construction services sector and IT sector that all work in constant collaboration. With the diversity of industries they support along with various customers, means they have a wide range of design software they are required to be proficient in. This design software is not limited to Bentley, Microstation, AutoCAD, Civil 3D, etc. With the large amount of engineers and clients they have, KCI has a "Design Support" section within their IT department that is focused on technical support and overall guidance across the specific platforms. With increase volume, and some upcoming retirements, KCI is in need of a Civil 3D specialist to work in their IT department and support internal users on any/all questions Civil 3D related. The Autodesk Support Specialist provides technical assistance and guidance to end-users and project teams on Autodesk software products, including AutoCAD, Revit, Navisworks, and BIM360. This role ensure optimal software performance, resolves technical issues, and support workflows to enhance productivity across design and engineering teams. This resources functions are not limited to the following: - Service as the internal helpdesk SME for Civil 3D. - Provide timely and helpful customer service in a positive and professional manner - Provide production Civil 3D support -Respond to requests for Civil 3D technical assistance in person, via phone or electronically - Diagnose and resolve Civil 3D technical hardware and software issues -Educate and empower employees with Civil 3D and IT training - Log all Help Desk interactions in a timely manner - Assist with Develop, implement, and enforce Civil 3D workspaces and standards - Research questions using available information resources - Provide technical support for all Civil 3D software - Support Corporate CAD Manager's vision and responsibilities - Assist with organizing CAD environment - Assist with project standards coordination as required - Complete other duties as required/assigned

Requirements

Design
civil 3d
helpdesk troubleshooting
design documentation
autodesk
bim
revit
leica
carlson

Nice To Haves

ACP (Autodesk Certified Professional)
May require light travel for training
Flexible schedule

Responsibilities

Provide Technical support for Autodesk products via phone, email, or remote sessions
Troubleshoot and resolve issues related to installation, licensing, configuration, and performance.
Maintain and update Knowledge base articles and SOP
Collaborate with IT and project teams to deploy updates/patches
Provide training sessions as needed
Track and Manager support cases using internal ticketing systems