Design Program Manager

Lead Bank•San Francisco, NY

3d•$210,000 - $260,000

About The Position

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate. We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity. Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do. Role Description We’re looking for a Design Program Manager to help us scale design at Lead—across product and brand. This is a senior operational role embedded within the Design & Marketing team, with a broad view across the company and a sharp focus on making sure design runs well. You’ll bring structure and clarity to the way we plan, prioritize, and execute work. You’ll help manage competing demands, evolving needs, and creative teams that care deeply about craft. You’ll help keep design system efforts on track—from managing contribution workflows to coordinating cross-functional adoption. You’ll collaborate closely with Product and Engineering to keep design efforts aligned with real timelines and priorities. You’ll help teams navigate ambiguity, make tradeoffs explicit, and move work forward without losing quality or context. This role is well-suited to someone who brings calm and structure to complex, fast-moving environments.

Requirements

5–8+ years in design operations, creative production, or program management
Experience supporting both product and brand/marketing design
Strong understanding of UX/UI principles and the end-to-end design lifecycle
Familiarity with marketing/production design workflows—including vendor and asset management
Experience managing or contributing to design systems
Excellent communication and stakeholder management skills
Proactive, organized, and able to bring structure to shifting priorities and ambiguous asks
Proficient in tools like Linear, Asana, Figma, Notion, and GSuite

Nice To Haves

experience in fintech, B2B SaaS, or regulated environments

Responsibilities

Program & Project Management Build and improve project workflows—from planning and prioritization to handoff and QA
Drive initiatives from brief to launch: clarify scope, track milestones, flag risks, and keep us on time
Monitor project health across multiple tracks, reporting status, risks, and decisions as needed
Cross-Functional Collaboration Be the go-to for all things design operations: triage requests, aligning timelines, and managing communications
Partner with PMs, engineers and internal stakeholders to connect the dots between product, design, and business goals
Help stakeholders understand what’s needed, what’s possible, and what’s next
Creative & Vendor Operations Own creative production processes, especially for marketing and sales collateral
Grow and manage a bench of vendors, freelancers, and agencies to flex with demand
Ensure design intent carries through execution—QA, redlines, and implementation reviews included
Design System & Production Support Help evolve and maintain our design system, ensuring consistency across tools and surfaces
Coordinate documentation, track contributions, and support adoption across teams
Pitch in on occasional production needs—from campaign assets to internal decks
Strategic Enablement Help the team prioritize work, make tradeoffs, and communicate clearly across stakeholders
Lead operational initiatives that improve team efficiency, morale, and output
Define and measure success for tools and processes—iterate based on what’s working

Benefits

At Lead, we design our benefits to support company culture and principles , to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
Competitive compensation based on experience, geographic location, and role
Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
Paid parental leave
Flexible vacation policy, including PTO and paid holidays
A fun and challenging team environment in a dynamic industry with ample opportunities for career growth

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