Design Desk Engineer (MSP Sales Engineer)

Cw It Support • Wilmington, NC

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About The Position

Design Desk Engineer (DDE) Location: Wilmington, NC area Company: CW IT Support Department: Business Alignment Team Type: Full-Time Be the Architect Behind IT That Works At CW IT Support, we don’t just fix problems, we design solutions that scale with our clients’ success. We’re looking for a Design Desk Engineer (DDE) who is equal parts technician, consultant, and strategist. If you love translating complex technical needs into actionable IT project designs that drive real business results, this is the role for you. What You’ll Do As a DDE, you will play a pivotal role in the Business Alignment team, collaborating closely with Account Managers to: Craft tailored IT proposals and work plans that align client needs with MSP best practices Source hardware, software, and services while optimizing margins and pricing Leverage tools like QuoteWerks and centralized documentation to build rock-solid solutions Join KT meetings, internal huddles, and project reviews to ensure transparency and alignment Track KPIs, contribute to standards development, and continuously level up your technical skills Why This Role Matters This isn’t just a back-office engineering role. You’ll have a direct impact on client success and help drive non-recurring revenue through smart, standardized project design. Your work will make our service delivery smoother, our clients happier, and our MSP stronger. What You Bring to the Table Bachelor’s degree or tech school training plus relevant industry certifications A proven track record of technical success in an MSP or IT services environment Mastery of process-driven project planning and ticket management Strong communication skills with a client-first mindset A love for tech, a sharp eye for detail, and a drive to continually improve What’s in It for You Competitive salary and performance-based incentives Opportunities for professional development and certifications A dynamic, values-driven culture focused on collaboration and growth A chance to join a team where your designs shape the future of small business IT Ready to Design the Future? Apply now and join a company that values your technical expertise, sharp thinking, and passion for progress.

Requirements

• Bachelor’s degree or tech school training plus relevant industry certifications
• A proven track record of technical success in an MSP or IT services environment
• Mastery of process-driven project planning and ticket management
• Strong communication skills with a client-first mindset
• A love for tech, a sharp eye for detail, and a drive to continually improve

Responsibilities

• Craft tailored IT proposals and work plans that align client needs with MSP best practices
• Source hardware, software, and services while optimizing margins and pricing
• Leverage tools like QuoteWerks and centralized documentation to build rock-solid solutions
• Join KT meetings, internal huddles, and project reviews to ensure transparency and alignment
• Track KPIs, contribute to standards development, and continuously level up your technical skills

Benefits

• Competitive salary and performance-based incentives
• Opportunities for professional development and certifications
• A dynamic, values-driven culture focused on collaboration and growth
• A chance to join a team where your designs shape the future of small business IT

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level