Entourage Yearbooks-posted about 1 year ago
$41,600 - $45,760/Yr
Full-time • Entry Level
Princeton, NJ
Publishing Industries

The Account Manager Assistant at Entourage Yearbooks is an entry-level customer support role focused on assisting clients with their yearbook design projects. This position involves providing technical and design support, ensuring customer satisfaction, and fostering strong relationships with yearbook advisors. The role requires effective communication and problem-solving skills to address customer needs throughout the project lifecycle.

  • Support customers throughout the life of their project
  • Offer technical and design assistance via email, phone, video conferencing, and live chat
  • Answer required amount of calls per week/month
  • Respond to, document, and resolve customer support requests in the ticket queue by the end of the day
  • Handle customer complaints and problems with professionalism and escalate if needed
  • Follow up with clients to ensure their needs are being met and deadlines adhered to
  • Communicate effectively with various contacts including advisors, parents, executive management, and internal departments
  • Conduct research and investigate customer orders to provide updates regarding shipping status, refunds, or cancellations
  • Identify errors and notify appropriate management to facilitate corrective action and assist in identifying trends
  • Help build Resource Library in the company's design software
  • Design Projects using company programs and Adobe Programs
  • Provide quality control for finished yearbook projects, both digital and physical
  • 2 year degree or equivalent
  • 2 years experience working in customer service
  • Excellent organizational skills and the ability to adhere to strict deadlines
  • Excellent interpersonal and communication skills
  • Ability to communicate effectively with customers and answer questions through email
  • Knowledge of In-Design and the ability to quickly learn new layout software specifically tailored for yearbooks
  • Knowledgeable on both PC and Mac platforms is a plus
  • Familiarity with Google Suite
  • Ability to multitask in a fast-paced environment
  • A strong eye for detail and refinement
  • Ability to work well with a team, take initiative and direction
  • Must be able to come to the office to work each day
  • 2 years experience in tech support
  • 2 years experience in graphic design
  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off
  • Vision insurance
  • 401(k) matching
  • Flexible schedule
  • Life insurance
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