Design Center Coordinator

Construction Resources•Atlanta, GA

28d

About The Position

The Design Center Coordinator is the cornerstone of the Design Center experience, serving as the primary point of contact for clients from the moment they arrive through successful handoff and post-visit follow-up. This role blends hospitality, sales instinct, deep product and industry knowledge, and operational precision to ensure a seamless, high-touch client journey. They are the operational linchpin between project managers, stakeholder and team members. They drive productivity, structure and momentum. The Coordinator supports sales execution by guiding clients through their visit, coordinating with consultants and product experts, capturing and managing accurate information, and ensuring disciplined follow-up. This role acts as the client’s advocate, the team’s connector, and the owner of front-end experience quality. This role requires a minimum of 7 years of experience in the building industry and/or consultative sales environment, with demonstrated ability to manage complex projects, guide high expectation clients, and support sales teams with confidence and credibility.

Requirements

This role requires a minimum of 7 years of experience in the building industry and/or consultative sales environment, with demonstrated ability to manage complex projects, guide high expectation clients, and support sales teams with confidence and credibility.

Responsibilities

Serve as the primary point of contact for assigned clients during initial engagement and early project stages
Welcome, qualify, and establish rapport with clients upon arrival, understanding project scope and desired outcomes
Facilitate introductions and smooth transitions to appropriate Category Consultants or Product Specialists
Maintain continuity for returning clients and builder or trade accounts
Set clear expectations regarding next steps, timelines, and points of contact
Ensure a professional, responsive, and consistent client experience aligned with brand standards
Drive disciplined postvisit followup to reinforce next steps and ensure continuity
Document key appointment details, including project stage, scope, product interests, and preferences
Ensure all information is complete, accurate, and ready for opportunity passing
Coordinate internally to confirm selections and monitor quoting and estimate progress
Maintain clean, timely CRM data to support quoting, follow-up, and project execution
Escalate delays, gaps, or data issues that may impact the client experience or sales execution
Initiate timely post-visit communication to recap the visit and reinforce next steps
Ensure followup cadence supports conversion and client satisfaction
Provide tailored follow-up materials that reflect the client’s interests, selections, and style
Escalate any gaps, delays, or concerns to the Assistant Manager – Sales & CX for resolution
Partner closely with sales, product, and project teams to support smooth handoffs and ongoing client satisfaction
Identify opportunities to enhance the client’s scope through thoughtful product suggestions
Support cross-category awareness and complementary product recommendations
Ensure clients leave with relevant samples, materials, and a clear understanding of next steps
Support delivery and tracking of estimates and quotes from all applicable teams
Uphold premium showroom, service, and communication standards at all times
Identify and flag potential issues that may impact client experience, conversion, or project success
Support showroom events and client-facing activity as needed