Design and Development Manager

CSI DMC•Boston, MA

About The Position

GENERAL DUTIES AND RESPONSIBILITIES To support the vision, mission and guiding principles of the Company. While performing any procedure, all associates must observe applicable Safety, Health, and Environmental rules and guidelines. The use of appropriate personal protective equipment is required. Attend and participate in training opportunities and seminars relevant to this position. Adhere to appropriate company operating procedures, benefit rules, employment, and safety policies/practices. ESSENTIAL DUTIES AND RESPONSIBILITIES Proposal Development and Program Support Independently lead the full proposal process—from concept to delivery—for custom, high-impact programs, ensuring alignment with client goals, budget, and brand identity. Own all aspects of proposal development, including ideation, narrative writing, pricing, formatting, and presentation delivery. Accurately scope and price all program components including décor, entertainment, venues, staffing, transportation, and activities using strong editorial skills. Write and adapt creative descriptions for client-facing materials such as activities/tours, venues, and restaurants, customizing standard content when necessary. Conduct initial vendor outreach to confirm availability and collect service information aligned with proposal and contract parameters. Maintain direct communication with Sales team and Strategic team (if applicable) throughout the pre-sale phase, including discovery calls, meetings, site visits, and presentations, both virtual and in-person. Maintain holds for venues and vendors during the sales process, ensuring timely release or confirmation based on program stage. Coordinate site inspections based on Sales team direction, including vendor bookings and payment logistics. Proactively manage workload and role responsibilities in order to meet deadlines and stakeholder expectations; adjust program details throughout the proposal phase to ensure alignment of scope, budget, and logistics. Attend and contribute to turnover meetings with the Event Management and Sales teams to ensure seamless handoffs and clear program documentation. Position requires flexibility to work late hours and weekends as needed to meet tight deadlines and ensure timely project completion. Vendor and Tariff Management Research, evaluate, and communicate with vendors to obtain accurate and cost-effective quotes that meet program requirements. Introduce vendor vetting process and initiate onboarding through Vendor Manager. Update and maintain an organized tariff by way of archiving newly developed services (décor, teambuilding, activities, entertainment, etc.) into the company tariff library for future use and executing tariff projects, including formatting, auditing, and the enhancement of category offerings, in alignment with departmental direction. Support ECS inventory maintenance and accuracy as directed by management. Build and sustain strong vendor relationships to ensure reliable service, pricing transparency, and innovative offerings. Sales and Marketing Collaboration Align proposal content with client expectations, destination opportunities, and pricing parameters. Support familiarization tours, hotelier events, and other sales-related activations by assisting with logistics, vendor coordination, and on-site presence as needed. Collaborate with Marketing to contribute destination-specific content, photos, and service descriptions for client-facing materials such as Weekenders, Area Guides, and Photo Pages. Stay informed on new venues, experiences, and trends in the local market to help inform proposals and teamwide inspiration. Administrative and Financial Responsibilities Ensure accuracy in pricing, margins, timelines, and vendor documentation across proposals and internal systems such as ECS. Manage internal paperwork including deposit invoices, vendor payments, Ramp expense submissions, and reconciliation per company procedures for site inspections. Maintain mastery of internal tools, formatting standards, and proposal processes; serve as a resource for department troubleshooting. Proactively manage timelines, consistently meet internal and client due dates, workload, and cross-functional coordination with minimal oversight. Join and actively participate in client meetings (calls, sites, and presentations) as needed. Attend networking and industry events, based on deadlines and availability. Subject to change based on destination alignment. QUALITY OF WORK RESPONSIBILITIES Each employee at Cohera is expected to carry out all Quality of Work Responsibilities: to work as a productive team member, take initiative, act creatively, operate flexibly, and do everything with honesty, integrity, and with a focus on client satisfaction. Work well in a fast-paced team environment, be willing to help others, and deliver quality service to our clients. Act in a self-starting way, make good independent decisions, and take steps to complete work within time parameters. Generate new and innovative ways to improve Cohera products and services. Recognize essential elements of a challenge and develop creative solutions. Respond quickly to changing circumstances, anticipate new developments where possible, and be receptive to new ideas and methods. Act in a forthright way. Give and accept feedback constructively. Recognize and consider the client’s expectations and needs, be willing to “do what it takes” to fulfill those expectations. Any other duties as assigned. JOB SCOPE This job has recurring work situations involving moderate degrees of discretion. The need for accuracy and effective utilization of accepted policies and procedures is high. Errors in judgment and execution will waste time and resources, adversely impacting unit performance. Employees operate independently but work is verified by supervision.

Requirements

Minimum of six years work experience with a minimum of three years in hospitality.
At least one year work experience in proposal writing, event design, creative marketing, or destination management.
Proficiency in client relations, detailed budget management, event design, contract management, and vendor relations.
Strong pricing, formatting, and creative storytelling abilities required.
Advanced writing and creative storytelling skills.
Ability to develop customized, client-specific content.
Exceptional project management and organizational skills.
Excellent verbal and written communications skills.
Knowledge of the local destination offerings such as restaurants, clubs, festivals, tours, and venues.
Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Canva.
Computer, phone, copiers, smart phones, tablets and other standard office equipment.

Responsibilities

Independently lead the full proposal process—from concept to delivery—for custom, high-impact programs, ensuring alignment with client goals, budget, and brand identity.
Own all aspects of proposal development, including ideation, narrative writing, pricing, formatting, and presentation delivery.
Accurately scope and price all program components including décor, entertainment, venues, staffing, transportation, and activities using strong editorial skills.
Write and adapt creative descriptions for client-facing materials such as activities/tours, venues, and restaurants, customizing standard content when necessary.
Conduct initial vendor outreach to confirm availability and collect service information aligned with proposal and contract parameters.
Maintain direct communication with Sales team and Strategic team (if applicable) throughout the pre-sale phase, including discovery calls, meetings, site visits, and presentations, both virtual and in-person.
Maintain holds for venues and vendors during the sales process, ensuring timely release or confirmation based on program stage.
Coordinate site inspections based on Sales team direction, including vendor bookings and payment logistics.
Proactively manage workload and role responsibilities in order to meet deadlines and stakeholder expectations; adjust program details throughout the proposal phase to ensure alignment of scope, budget, and logistics.
Attend and contribute to turnover meetings with the Event Management and Sales teams to ensure seamless handoffs and clear program documentation.
Research, evaluate, and communicate with vendors to obtain accurate and cost-effective quotes that meet program requirements.
Introduce vendor vetting process and initiate onboarding through Vendor Manager.
Update and maintain an organized tariff by way of archiving newly developed services (décor, teambuilding, activities, entertainment, etc.) into the company tariff library for future use and executing tariff projects, including formatting, auditing, and the enhancement of category offerings, in alignment with departmental direction.
Support ECS inventory maintenance and accuracy as directed by management.
Build and sustain strong vendor relationships to ensure reliable service, pricing transparency, and innovative offerings.
Align proposal content with client expectations, destination opportunities, and pricing parameters.
Support familiarization tours, hotelier events, and other sales-related activations by assisting with logistics, vendor coordination, and on-site presence as needed.
Collaborate with Marketing to contribute destination-specific content, photos, and service descriptions for client-facing materials such as Weekenders, Area Guides, and Photo Pages.
Stay informed on new venues, experiences, and trends in the local market to help inform proposals and teamwide inspiration.
Ensure accuracy in pricing, margins, timelines, and vendor documentation across proposals and internal systems such as ECS.
Manage internal paperwork including deposit invoices, vendor payments, Ramp expense submissions, and reconciliation per company procedures for site inspections.
Maintain mastery of internal tools, formatting standards, and proposal processes; serve as a resource for department troubleshooting.
Proactively manage timelines, consistently meet internal and client due dates, workload, and cross-functional coordination with minimal oversight.
Join and actively participate in client meetings (calls, sites, and presentations) as needed.
Attend networking and industry events, based on deadlines and availability.