Descanso Canyon Adventure Guide I

Catalina Island Company•Avalon, CA

11d•$20•Onsite

About The Position

The Zip Line and Aerial Ropes Course Adventure Tour Guide is responsible for providing guests with a safe, exciting, and memorable outdoor experience. This role involved guiding participants through courses and adventure activities while ensuring that all safety procedures are followed. The ideal candidate is energetic, personable, safety-focused, and passionate about delivering exceptional guest experiences in an outdoor environment.

Requirements

Minimum age requirement: 18 years old.
Previous experience in outdoor recreation, guiding, or customer service preferred.
As a condition of employment, candidates must successfully complete and pass a pre-employment physical and drug screening before starting work.
The position requires meeting specific height and weight parameters necessary for the safe operation of equipment and compliance with industry safety standards. Candidates must be at least 5 feet 4 inches and weigh no more than 230 pounds.
Comfortable working at heights and in varying outdoor weather conditions.
Maneuver themselves and customers through the adventure courses at height while balancing, suspending, climbing, reaching, stretching, pulling, and managing rope and cable systems.
Perform heavy manual labor.
Understand, interpret, and apply all pertinent laws, codes, regulations, policies, and procedures.
Demonstrate strong customer service skills and establish, maintain, and foster positive and effective working relationships.
Strong communication and interpersonal skills.
Ability to remain calm and focused in high-energy or emergency situations.
Must pass company training and certification programs for zip line operations and first aid/CPR.
Physically fit with the ability to lift up to 50 lbs and perform physically demanding tasks
A valid Driver’s License with a satisfactory driving record that is maintained throughout employment.

Nice To Haves

Previous experience in outdoor recreation, guiding, or customer service preferred.

Responsibilities

Lead guests through zip line tours, canopy walks, and other adventure park activities.
Conduct pre-tour safety briefings and demonstrate proper use of equipment and harnesses.
Perform safety inspections and daily course checks to ensure equipment and lines are in top condition.
Assist guests with gear fitting, ensuring all harnesses and helmets properly secured.
Monitor guests throughout the course, offering guidance, encouragement, and assistance as needed.
Maintain a fun, positive, and engaging atmosphere for all participants.
Uphold all safety standards and emergency response procedures.
Immediately report any equipment issues, guest injuries, or incidents to managment.
Participate in ongoing training and skill development to stay current on safety and operational protocols.
Maintain cleanliness and organization of all tour areas, storage, and staging zones.
Completes daily opening and closing procedures.
Conducts complete inspections of all course components and gear.
Inspects personal safety equipment for integrity and cleanliness.
Inspects property for cleanliness and supplies (water, first aid, etc.).
Assist with check-ins, weigh-ins, waiver completions, and safety equipment distribution.
Fits harnesses and helmets correctly and supervises the use of all safety equipment.
Conducts pre-tour safety orientation for each tour group.
Meets and establishes rapport with each participant.
Reviews safety guidelines, answer questions.
Demonstrates how to carry, wear, and utilize safety equipment.
Demonstrates proper riding techniques.
Provides a safety demonstration on the sample course.
Builds excitement about the forthcoming experience.
Reinforces safety guidelines.
Introduces tour displays, answer questions and enthusiastically present island ecology facts and history.
Performs proper safety checks while following a series of critical safety protocols and methods.
Conducts continuous inspections of course elements and equipment throughout each tour.
Performs course retrievals and rescues.
Educates participants about Santa Catalina Island ecology.
Debriefs participants enthusiastically while suggesting and cross-selling other Company venues, activities, and events.
Manages all safety equipment inspection and maintenance, including but not limited to cleaning, sanitizing, organizing and preparation.
Follows safe working practices and makes appropriate use of related safety equipment as required.
Assists with course maintenance efforts.
Attends required meetings and training.
Performs custodial tasks.
Maintains records and logs of daily activities.
Directs passengers into the vehicle for zipline.
Directs participants off the vehicle and escorts them to the initial platform for zipline.
Attaches participants to the zipline system and performs essential safety checks every time before anyone zips, including self.
Zips to consecutive platforms, demonstrating proper riding techniques.
Assists with the landing of each participant, ensuring their safety on every approach.
Other duties as assigned