DERMATOLOGY SUPPORT SPECIALIST - FULL TIME

WATSON CLINIC LLP•Baltimore, MD

just now•Onsite

About The Position

The Dermatology Support Specialist is responsible for maintaining open communication with Supervisory Staff, Clinical Services, and provider personnel, acting as a liaison to ensure high patient satisfaction and customer service. Key duties include collecting, organizing, and processing pathology slides and reports, promoting high morale, and functioning independently in the supervisor's absence. The specialist provides coverage and support to dermatology phone rooms, makes recommendations for process improvements, and collects and compiles various reports. They are also involved in training new staff, assisting with competency evaluations, continually observing skill levels to ensure adequate cross-training, and implementing shared work assignments. The role requires assisting in documenting and tracking appointment rotation grids, providing monthly and on-demand reports for dermatologists, and observing patient volumes at desks to ensure minimal wait times and direct PSS float coverage. The specialist is expected to attend meetings, conferences, and training sessions to stay current with protocols and processes.

Requirements

High School graduate or GED equivalent.
All related education and experience must be within the last five (5) years.
Must possess advanced medical terminology and/or knowledge in the medical field.
Must have a minimum of 2 years experience in a medical and/or legal environment.
Must have a minimum of 2 years experience in medical appointment scheduling position to include insurance verification.
Must have a minimum of 2 years experience of customer service.
Must have a minimum of 1 year billing experience within medical or insurance environment (i.e. appropriate math skills to collect payments and make change).

Nice To Haves

Prefer advanced understanding of medical, insurance and legal terminology.
Prefer 4+ years customer service experience in related field.
Prefer 4+ years experience in medical appointment scheduling to include insurance verification.
Prefer 2+ year experience in billing/payment processing.
Proficient in IDX utilization.

Responsibilities

Maintain open communication with Supervisory Staff, Clinical Services and provider personnel; acting as a liaison to provide high level of patient satisfaction and customer service.
Collects, organizes and processes pathology slides and reports as needed.
Promotes high morale, acting as a role model to include: positive direction; research errors and complaints; and provide feedback and documented outcome to supervisory staff. Functions independently in absence of supervisor.
Provides coverage and support to dermatology phone rooms.
Makes recommendations to Supervisory Staff for improvement and/or streamline of processes.
Collect and compile reports as requested (i.e. performance reports, audits, appraisals).
Provide training to new-hire staff; assist in performing competency evaluations; continually observe skill levels to ensure adequate cross training and implement shared work assignments, adjusting as necessary based on work volume.
Assist in documenting and tracking appointment rotation grid. Prove monthly and on demand reports for dermatologists.
Observe patient volumes at desks to ensure minimal wait times; provide and direct PSS float coverage at any desk.
Attend meetings, conferences and training sessions to stay current with protocols and processes as they pertain to job and department needs as directed by Reception Supervisory Staff.