CLINICAL DERMATOLOGY SUPPORT SPECIALIST FLOAT - LPN OR MA - FULL TIME

WATSON CLINIC LLP•Baltimore, MD

About The Position

SUMMARY/OBJECTIVE: The Clinical Dermatology Support Specialist Float must possess excellent customer service and communication skills as (s)he will work directly with the team lead to train, monitor and manage performance. The Clinical Dermatology Support Specialist Float must demonstrate mastery in all PSS duties in order to facilitate appointment scheduling. The Clinical Dermatology Support Specialist Floatworks with the supervisory staff to promote teamwork throughout the department in order to progress in a consistent manner. In addition, the Clinical Dermatology Support Specialist Float performs special projects and facilitates staffing needs to provide reception coverage. Greets visitors to the Clinic and provides general directions to and within our facilities. Must be able to interact in an affirmative demeanor to patients, visitors and co-workers alike; expected to display a positive and professional image at all times to elicit a favorable lasting impression. ESSENTIAL FUNCTIONS Maintain open communication with Supervisory Staff, Clinical Services and provider personnel; acting as a liaison to provide high level of patient satisfaction and customer service. Collects, organizes and processes pathology slides and reports as needed. Promotes high morale, acting as a role model to include: positive direction; research errors and complaints; and provide feedback and documented outcome to supervisory staff. Functions independently in absence of supervisor. Provides coverage and support to dermatology phone rooms. Makes recommendations to Supervisory Staff for improvement and/or streamline of processes. Collect and compile reports as requested (i.e. performance reports, audits, appraisals). Provide training to new-hire staff; assist in performing competency evaluations; continually observe skill levels to ensure adequate cross training and implement shared work assignments, adjusting as necessary based on work volume. Assist in documenting and tracking appointment rotation grid. Prove monthly and on demand reports for dermatologists. Observe patient volumes at desks to ensure minimal wait times; Attend meetings, conferences and training sessions to stay current with protocols and processes as they pertain to job and department needs as directed by Reception Supervisory Staff.

Requirements

A graduate of an accredited school of Practical Nursing. Must possess active Florida license as a Licensed Practical Nurse or completion of an accredited Medical Assistant program. Medical Assistant Certification must be obtained within 90 days of employment
Current BLS certification or to be completed within first three months of employment.
All related education and experience must be within the last five (5) years.
Must possess advanced medical terminology and/or knowledge in the medical field.
Must have a minimum of 2years experience in a medical and/or legal environment.
Must have a minimum of 2years experience in medical appointment scheduling position to include insurance verification.
Must have a minimum of 2years experience of customer service.
Must have a minimum of 1 year billing experience within medical or insurance environment (i.e. appropriate math skills to collect payments and make change).
Must meet department standards for general abilities and typing tests; must have accurate keyboard skills to include proper grammar and accurate spelling skills.
Must have knowledge of Windows-based computer applications.
Must be detail oriented and able to access data from varied resources and programs.
Must be able to multi-task and adjust work pace to meet patient volume demands in a fast-paced environment demonstrating tact, courtesy and discretion at all times.
Must possess professional manner and appearance.
Must display a positive demeanor and be a role model for dependability, responsibility and professionalism at all times.
Must uphold all aspects of Clinic Standards of Conduct.
Holds self to the highest standard of individual ethical and legal business practices and takes appropriate steps to identify, report and prevent illegal or unethical activity in the workplace.
Must meet production standards of department.

Nice To Haves

Prefer advanced understanding of medical, insurance and legal terminology.
Prefer 4+ years customer service experience in related field.
Prefer 4+ years experience in medical appointment scheduling to include insurance verification.
Prefer 2+ year experience in billing/payment processing.
Proficient in IDX utilization.

Responsibilities

Maintain open communication with Supervisory Staff, Clinical Services and provider personnel; acting as a liaison to provide high level of patient satisfaction and customer service.
Collects, organizes and processes pathology slides and reports as needed.
Promotes high morale, acting as a role model to include: positive direction; research errors and complaints; and provide feedback and documented outcome to supervisory staff. Functions independently in absence of supervisor.
Provides coverage and support to dermatology phone rooms.
Makes recommendations to Supervisory Staff for improvement and/or streamline of processes.
Collect and compile reports as requested (i.e. performance reports, audits, appraisals).
Provide training to new-hire staff; assist in performing competency evaluations; continually observe skill levels to ensure adequate cross training and implement shared work assignments, adjusting as necessary based on work volume.
Assist in documenting and tracking appointment rotation grid. Prove monthly and on demand reports for dermatologists.
Observe patient volumes at desks to ensure minimal wait times;
Attend meetings, conferences and training sessions to stay current with protocols and processes as they pertain to job and department needs as directed by Reception Supervisory Staff.