Deputy PM/Change Management Lead

Koniag Government Services, LLC•Hampton, VA

10d•Onsite

About The Position

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Deputy PM/Change Management Lead with a TS/SCI security clearance to support KITS and our government customer at Langley Air Force Base, VA. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Essential Job Functions: Deputy Program Management Functions (30% of Role): Program Management Backup and Continuity: Serve as the primary alternate to the Contractor Program Manager (CPM), assuming full PM responsibilities during absences, leave, or surge periods Maintain comprehensive awareness of all program activities, milestones, risks, and stakeholder relationships to ensure seamless continuity Represent the contractor in government meetings, governance forums, and stakeholder engagements when CPM is unavailable Co-sign critical deliverables and decisions requiring PM authority Strategic Coordination: Lead coordination with ACC Wings for training schedules, facility access, and on-site support visits Manage Mobile Training Team (MTT) deployment logistics, travel planning, and resource allocation across 32+ installations Coordinate with Wing Points of Contact (POCs) to align adoption activities with operational tempo and mission priorities Facilitate cross-functional dependencies between training, technical, and support teams Surge Capacity Management: Identify and respond to surge requirements (e.g., major exercises, leadership transitions, compressed timelines) Mobilize additional resources and adjust priorities to meet critical mission windows Ensure no degradation of service during high-demand periods Risk and Issue Management: Monitor program risks and issues from a holistic perspective, identifying organizational and cultural barriers to success Escalate issues requiring CPM, COR, or CO involvement with recommended courses of action Participate in bi-weekly Risk Review Board meetings, providing change management perspective on risk mitigation Government Relationship Management: Build and maintain trusted relationships with Wing Commanders, Deputy Commanders, and Group Commanders across ACC Serve as primary liaison for wing-level coordination and issue resolution Represent contractor interests in ACC governance bodies (Data/AI Councils, Change Control Boards) as directed CHANGE MANAGEMENT LEADERSHIP (70% of Role) Enterprise Adoption Framework Architecture: Design and document the comprehensive change management strategy for ACC-wide AI/RPA adoption, aligned with Prosci ADKAR methodology and Air Force culture Develop the adoption framework that defines: Stakeholder engagement models (leadership, users, champions) Communication strategies and channels Training and enablement approaches Resistance management and mitigation tactics Success metrics and feedback loops Sustainment and continuous improvement processes Create standardized playbooks, toolkits, and templates that MTT Change Management Specialists execute at wing level Ensure framework is adaptable to diverse wing cultures, mission sets, and operational environments Strategic Campaign Development: Design and lead enterprise-wide adoption campaigns that build awareness, generate excitement, and drive engagement with AI/RPA capabilities Develop campaign themes, messaging, and visual identity in collaboration with Engagement & KM Specialist Create multi-channel campaign strategies (newsletters, posters, videos, leadership talking points, success stories) Establish campaign metrics and track effectiveness across wings User Forum and Community Building: Design and facilitate monthly ACC-wide user forums (virtual and in-person) where users share experiences, ask questions, and learn from peers Create agenda frameworks, discussion guides, and facilitation toolkits for forums Establish and nurture a community of practice for AI/RPA users across ACC Develop recognition programs for power users, innovators, and champions Roadshow Planning and Execution: Plan and lead executive roadshows to Wing Commander staffs, presenting AI/RPA vision, capabilities, and adoption strategy Develop compelling briefings that resonate with operational leaders, emphasizing mission impact and ROI Facilitate interactive workshops where leadership explores use cases relevant to their mission Build executive sponsorship and secure leadership commitment to adoption initiatives Solution-a-thon (Hackathon) Leadership: Design and facilitate quarterly solution-a-thons where cross-functional teams identify operational challenges and prototype AI/RPA solutions Develop event frameworks including: Problem statement definition and prioritization Team formation and facilitation Technical mentorship and support Pitch and demo formats Winner selection criteria and recognition Coordinate logistics, participant recruitment, and government SME involvement Track solution-a-thon outcomes and transition promising prototypes to development pipeline Resistance Management: Identify pockets of resistance across ACC (individuals, units, or functional communities) Conduct root cause analysis to understand resistance drivers (fear, misunderstanding, cultural factors, workload concerns) Develop tailored interventions to address resistance: One-on-one engagement with skeptical leaders Targeted education addressing misconceptions Early involvement in solution design Success story sharing from similar roles/units Monitor sentiment and adjust strategies based on feedback Stakeholder Engagement Strategy: Develop and execute stakeholder engagement plans for key audiences: Wing Commanders and Senior Leaders: Executive briefings, ROI discussions, strategic alignment Group Commanders and Squadron Commanders: Operational integration, resource allocation, priority setting Functional Leads (A2, A3, A4, A5, A6): Use case identification, solution validation, sustainment planning End Users (Airmen and Civilians): Training, support, community building, feedback collection Champions and Early Adopters: Recognition, empowerment, peer advocacy Tailor messaging, communication channels, and engagement frequency to each audience Feedback Loop and Continuous Improvement: Establish mechanisms to collect, analyze, and act on user feedback across all touchpoints Design and implement surveys, focus groups, and listening sessions Analyze adoption metrics, support tickets, and usage patterns to identify improvement opportunities Translate feedback into actionable recommendations for training, platform enhancements, or process changes Close the loop with users by communicating how their feedback drove improvements Cultural Transformation: Position AI/RPA adoption as cultural evolution, not just technology deployment Address cultural barriers Foster a culture of experimentation, learning, and continuous improvement Celebrate failures as learning opportunities in solution-a-thons and innovation activities Change Management Metrics and Reporting: Define and track change management KPIs: Stakeholder engagement levels (leadership, users, champions) Campaign reach and effectiveness User forum participation and satisfaction Resistance levels by wing/directorate Adoption velocity (time from training to active use) Cultural sentiment (surveys, feedback themes) Provide monthly change management updates in Program Management Reviews Contribute adoption and engagement sections to Quarterly Performance Briefs TEAM LEADERSHIP AND COORDINATION: Supervision of MTT Change Management Specialists: Provide strategic direction and oversight to two MTT Change Management Specialists who execute wing-level adoption activities Develop clear roles, responsibilities, and performance expectations Conduct weekly coordination calls to align activities, share lessons learned, and address challenges Review and approve wing-specific adoption plans developed by MTT specialists Provide coaching, mentorship, and professional development Ensure consistency in approach while allowing flexibility for wing-specific contexts Collaboration with Engagement & KM Specialist: Partner with Engagement & KM Specialist to translate strategic adoption campaigns into tactical communication products (newsletters, articles, videos, graphics) Provide creative direction and messaging guidance Review and approve all external-facing communications for alignment with adoption strategy Leverage Engagement & KM Specialist's content creation capabilities to scale impact without increasing Deputy PM workload Cross-Functional Coordination: Coordinate closely with Training Lead to ensure training content and delivery methods support adoption objectives Partner with Solutions Engineering Lead to identify and showcase high-impact use cases and success stories Collaborate with User Support Lead to ensure support processes reinforce positive user experiences Work with Technical Leads to communicate platform updates and new capabilities in user-friendly terms DELIVERABLES AND ARTIFACTS Strategic Documents: Change Management Strategy and Framework (delivered Month 1, updated quarterly) Stakeholder Engagement Plan (delivered Month 1, updated monthly) Campaign Plans (one per quarter, with execution timelines and metrics) Solution-a-thon Playbook (delivered Month 2, refined after each event) User Forum Facilitation Guide (delivered Month 2) Resistance Management Playbook (delivered Month 3) Recurring Deliverables: Monthly Change Management Report (adoption metrics, campaign effectiveness, resistance trends, recommendations) Quarterly Adoption Assessment (deep-dive analysis of adoption progress, barriers, and strategic adjustments) User Forum Summary (after each forum: attendance, themes, actions, feedback) Solution-a-thon After-Action Report (after each event: participation, solutions developed, outcomes, lessons learned) Wing Roadshow Briefings (customized for each wing, with post-engagement summaries) Supporting Materials: Adoption campaign collateral (posters, flyers, digital graphics, talking points) Executive briefing decks for Wing Commanders User forum agendas and facilitation materials Solution-a-thon event materials (problem statements, judging rubrics, participant guides) Resistance management case studies and intervention plans PERFORMANCE METRICS Success in this role will be measured by: Adoption Metrics: Monthly Active User (MAU) Rate: ≥85% of trained users actively using AI/RPA platforms Adoption Velocity: Time from training to first active use ≤7 days average User Satisfaction: Overall satisfaction rating ≥4.5/5.0 Resistance Incidents: Documented resistance cases declining quarter-over-quarter Engagement Metrics: User Forum Participation: ≥50 participants per monthly forum, ≥4.0/5.0 satisfaction Solution-a-thon Participation: ≥25 participants per event, ≥30% of solutions progress to prototype Campaign Reach: ≥80% of target audience exposed to adoption campaigns Champion Network: ≥50 certified AI/RPA champions across ACC by end of base year Stakeholder Metrics: Executive Engagement: ≥90% of Wing Commanders briefed and engaged by end of Q2 Leadership Satisfaction: ≥4.5/5.0 satisfaction rating from Wing/Group Commanders Wing Coordination: 100% of wings visited on-site at least once per year Program Management Metrics: Continuity: Zero mission impact during CPM absences Coordination Efficiency: Wing training schedules coordinated ≥30 days in advance with ≥95% on-time execution Issue Resolution: Wing-level issues resolved within 5 business days average Deliverable Quality: Timeliness: 100% of deliverables submitted on or before due date Acceptance: ≥95% of deliverables accepted on first submission Usability: MTT specialists and stakeholders rate frameworks/playbooks ≥4.0/5.0 for clarity and usefulness WORKING CONDITIONS Location and Environment: Primary Work Location: Joint Base Langley-Eustis (JBLE), Virginia On-Site Requirement: Physical presence at JBLE required during normal duty hours (0800-1700 EST, Monday-Friday) Workspace: Government-provided office space in secure facility; access to NIPRNet, SIPRNet, and collaboration tools Classified Work: Regular access to classified environments (SIPRNet, AFSCI) required for coordination and stakeholder engagement Travel Requirements: Frequency: None at this time; however subject to change Schedule and Availability: Core Hours: 0800-1700 EST, Monday-Friday Flexibility: Occasional early morning or evening meetings to accommodate wing schedules across time zones Surge Periods: Increased hours during major milestones, events, or exercises (with advance notice) On-Call: Not required, but responsiveness to urgent issues expected (email/phone within 4 hours during duty hours) Minimum Qualifications, Certifications, and Platform Credentials: REQUIRED QUALIFICATIONS Education Bachelor's degree in Organizational Development, Business Administration, Communications, Psychology, or related field required Master's degree in Organizational Change Management, Industrial-Organizational Psychology, or related field strongly preferred Experience Minimum 6+ years of organizational change management experience in Department of Defense (DoD) or federal government environments required Minimum 3 years in leadership or senior consultant role managing enterprise-scale change initiatives required Proven track record of leading successful technology adoption programs across geographically distributed organizations Experience working with military or civilian personnel in operational environments Demonstrated success in building stakeholder relationships at executive and operational levels Experience facilitating large-group workshops, forums, and collaborative events (100+ participants) Certifications (Required) Prosci ADKAR Certification (or equivalent change management certification such as Prosci Change Management Certification, CCMP, or CMC) required CompTIA Security+ (or equivalent DoD 8570 IAT Level II certification) required Active /Current TS/SCI clearance required Technical Skills ADDIE Methodology: Expert-level proficiency in Analysis, Design, Development, Implementation, and Evaluation instructional design framework Virtual Instructor-Led Training (VILT): Extensive experience designing and delivering engaging virtual training and facilitation using platforms such as MS Teams, Zoom, Adobe Connect Stakeholder Facilitation: Advanced skills in facilitating diverse stakeholder groups, managing conflict, building consensus, and driving decisions Data Analysis: Ability to analyze adoption metrics, survey data, and usage patterns to inform strategy Project Management: Proficiency with project management tools (MS Project, Jira, Asana) and methodologies (Agile, Waterfall) Communication Tools: Expert in MS Office Suite (PowerPoint, Word, Excel), collaboration platforms (SharePoint, Teams), and survey tools (Qualtrics, SurveyMonkey) Knowledge Areas DoD/Air Force Culture: Deep understanding of military organizational structure, decision-making processes, and cultural norms Change Management Frameworks: Expertise in Prosci ADKAR, Kotter's 8-Step Process, or similar methodologies Adult Learning Principles: Knowledge of how adults learn and retain information in professional settings AI/RPA Fundamentals: Understanding of AI, RPA, and automation technologies sufficient to communicate value and use cases to non-technical audiences Security and Compliance: Familiarity with DoD data handling, OPSEC, CUI, and classification requirements Personal Attributes Strategic Thinker: Ability to see the big picture, anticipate challenges, and design comprehensive solutions Influencer: Skilled at persuading and motivating stakeholders at all levels without direct authority Resilient: Comfortable with ambiguity, setbacks, and resistance; maintains positive attitude and forward momentum Collaborative: Works effectively across organizational boundaries, building trust and partnerships Adaptable: Quickly adjusts strategies and approaches based on feedback and changing circumstances Mission-Focused: Deeply committed to supporting ACC's operational mission and Airmen success Excellent Communicator: Clear, concise, and compelling in written, verbal, and visual communication Empathetic Listener: Genuinely seeks to understand user concerns, fears, and needs Results-Oriented: Driven to achieve measurable outcomes and demonstrate ROI

Requirements

Bachelor's degree in Organizational Development, Business Administration, Communications, Psychology, or related field required
Minimum 6+ years of organizational change management experience in Department of Defense (DoD) or federal government environments required
Minimum 3 years in leadership or senior consultant role managing enterprise-scale change initiatives required
Proven track record of leading successful technology adoption programs across geographically distributed organizations
Experience working with military or civilian personnel in operational environments
Demonstrated success in building stakeholder relationships at executive and operational levels
Experience facilitating large-group workshops, forums, and collaborative events (100+ participants)
Prosci ADKAR Certification (or equivalent change management certification such as Prosci Change Management Certification, CCMP, or CMC) required
CompTIA Security+ (or equivalent DoD 8570 IAT Level II certification) required
Active /Current TS/SCI clearance required
ADDIE Methodology: Expert-level proficiency in Analysis, Design, Development, Implementation, and Evaluation instructional design framework
Virtual Instructor-Led Training (VILT): Extensive experience designing and delivering engaging virtual training and facilitation using platforms such as MS Teams, Zoom, Adobe Connect
Stakeholder Facilitation: Advanced skills in facilitating diverse stakeholder groups, managing conflict, building consensus, and driving decisions
Data Analysis: Ability to analyze adoption metrics, survey data, and usage patterns to inform strategy
Project Management: Proficiency with project management tools (MS Project, Jira, Asana) and methodologies (Agile, Waterfall)
Communication Tools: Expert in MS Office Suite (PowerPoint, Word, Excel), collaboration platforms (SharePoint, Teams), and survey tools (Qualtrics, SurveyMonkey)
DoD/Air Force Culture: Deep understanding of military organizational structure, decision-making processes, and cultural norms
Change Management Frameworks: Expertise in Prosci ADKAR, Kotter's 8-Step Process, or similar methodologies
Adult Learning Principles: Knowledge of how adults learn and retain information in professional settings
AI/RPA Fundamentals: Understanding of AI, RPA, and automation technologies sufficient to communicate value and use cases to non-technical audiences
Security and Compliance: Familiarity with DoD data handling, OPSEC, CUI, and classification requirements
Strategic Thinker: Ability to see the big picture, anticipate challenges, and design comprehensive solutions
Influencer: Skilled at persuading and motivating stakeholders at all levels without direct authority
Resilient: Comfortable with ambiguity, setbacks, and resistance; maintains positive attitude and forward momentum
Collaborative: Works effectively across organizational boundaries, building trust and partnerships
Adaptable: Quickly adjusts strategies and approaches based on feedback and changing circumstances
Mission-Focused: Deeply committed to supporting ACC's operational mission and Airmen success
Excellent Communicator: Clear, concise, and compelling in written, verbal, and visual communication
Empathetic Listener: Genuinely seeks to understand user concerns, fears, and needs
Results-Oriented: Driven to achieve measurable outcomes and demonstrate ROI

Nice To Haves

Master's degree in Organizational Change Management, Industrial-Organizational Psychology, or related field strongly preferred

Responsibilities

Serve as the primary alternate to the Contractor Program Manager (CPM), assuming full PM responsibilities during absences, leave, or surge periods
Maintain comprehensive awareness of all program activities, milestones, risks, and stakeholder relationships to ensure seamless continuity
Represent the contractor in government meetings, governance forums, and stakeholder engagements when CPM is unavailable
Co-sign critical deliverables and decisions requiring PM authority
Lead coordination with ACC Wings for training schedules, facility access, and on-site support visits
Manage Mobile Training Team (MTT) deployment logistics, travel planning, and resource allocation across 32+ installations
Coordinate with Wing Points of Contact (POCs) to align adoption activities with operational tempo and mission priorities
Facilitate cross-functional dependencies between training, technical, and support teams
Identify and respond to surge requirements (e.g., major exercises, leadership transitions, compressed timelines)
Mobilize additional resources and adjust priorities to meet critical mission windows
Ensure no degradation of service during high-demand periods
Monitor program risks and issues from a holistic perspective, identifying organizational and cultural barriers to success
Escalate issues requiring CPM, COR, or CO involvement with recommended courses of action
Participate in bi-weekly Risk Review Board meetings, providing change management perspective on risk mitigation
Build and maintain trusted relationships with Wing Commanders, Deputy Commanders, and Group Commanders across ACC
Serve as primary liaison for wing-level coordination and issue resolution
Represent contractor interests in ACC governance bodies (Data/AI Councils, Change Control Boards) as directed
Design and document the comprehensive change management strategy for ACC-wide AI/RPA adoption, aligned with Prosci ADKAR methodology and Air Force culture
Develop the adoption framework that defines:
Stakeholder engagement models (leadership, users, champions)
Communication strategies and channels
Training and enablement approaches
Resistance management and mitigation tactics
Success metrics and feedback loops
Sustainment and continuous improvement processes
Create standardized playbooks, toolkits, and templates that MTT Change Management Specialists execute at wing level
Ensure framework is adaptable to diverse wing cultures, mission sets, and operational environments
Design and lead enterprise-wide adoption campaigns that build awareness, generate excitement, and drive engagement with AI/RPA capabilities
Develop campaign themes, messaging, and visual identity in collaboration with Engagement & KM Specialist
Create multi-channel campaign strategies (newsletters, posters, videos, leadership talking points, success stories)
Establish campaign metrics and track effectiveness across wings
Design and facilitate monthly ACC-wide user forums (virtual and in-person) where users share experiences, ask questions, and learn from peers
Create agenda frameworks, discussion guides, and facilitation toolkits for forums
Establish and nurture a community of practice for AI/RPA users across ACC
Develop recognition programs for power users, innovators, and champions
Plan and lead executive roadshows to Wing Commander staffs, presenting AI/RPA vision, capabilities, and adoption strategy
Develop compelling briefings that resonate with operational leaders, emphasizing mission impact and ROI
Facilitate interactive workshops where leadership explores use cases relevant to their mission
Build executive sponsorship and secure leadership commitment to adoption initiatives
Design and facilitate quarterly solution-a-thons where cross-functional teams identify operational challenges and prototype AI/RPA solutions
Develop event frameworks including:
Problem statement definition and prioritization
Team formation and facilitation
Technical mentorship and support
Pitch and demo formats
Winner selection criteria and recognition
Coordinate logistics, participant recruitment, and government SME involvement
Track solution-a-thon outcomes and transition promising prototypes to development pipeline
Identify pockets of resistance across ACC (individuals, units, or functional communities)
Conduct root cause analysis to understand resistance drivers (fear, misunderstanding, cultural factors, workload concerns)
Develop tailored interventions to address resistance:
One-on-one engagement with skeptical leaders
Targeted education addressing misconceptions
Early involvement in solution design
Success story sharing from similar roles/units
Monitor sentiment and adjust strategies based on feedback
Develop and execute stakeholder engagement plans for key audiences:
Wing Commanders and Senior Leaders:
Executive briefings, ROI discussions, strategic alignment
Group Commanders and Squadron Commanders:
Operational integration, resource allocation, priority setting
Functional Leads (A2, A3, A4, A5, A6):
Use case identification, solution validation, sustainment planning
End Users (Airmen and Civilians):
Training, support, community building, feedback collection
Champions and Early Adopters:
Recognition, empowerment, peer advocacy
Tailor messaging, communication channels, and engagement frequency to each audience
Establish mechanisms to collect, analyze, and act on user feedback across all touchpoints
Design and implement surveys, focus groups, and listening sessions
Analyze adoption metrics, support tickets, and usage patterns to identify improvement opportunities
Translate feedback into actionable recommendations for training, platform enhancements, or process changes
Close the loop with users by communicating how their feedback drove improvements
Position AI/RPA adoption as cultural evolution, not just technology deployment
Address cultural barriers
Foster a culture of experimentation, learning, and continuous improvement
Celebrate failures as learning opportunities in solution-a-thons and innovation activities
Define and track change management KPIs:
Stakeholder engagement levels (leadership, users, champions)
Campaign reach and effectiveness
User forum participation and satisfaction
Resistance levels by wing/directorate
Adoption velocity (time from training to active use)
Cultural sentiment (surveys, feedback themes)
Provide monthly change management updates in Program Management Reviews
Contribute adoption and engagement sections to Quarterly Performance Briefs
Provide strategic direction and oversight to two MTT Change Management Specialists who execute wing-level adoption activities
Develop clear roles, responsibilities, and performance expectations
Conduct weekly coordination calls to align activities, share lessons learned, and address challenges
Review and approve wing-specific adoption plans developed by MTT specialists
Provide coaching, mentorship, and professional development
Ensure consistency in approach while allowing flexibility for wing-specific contexts
Partner with Engagement & KM Specialist to translate strategic adoption campaigns into tactical communication products (newsletters, articles, videos, graphics)
Provide creative direction and messaging guidance
Review and approve all external-facing communications for alignment with adoption strategy
Leverage Engagement & KM Specialist's content creation capabilities to scale impact without increasing Deputy PM workload
Coordinate closely with Training Lead to ensure training content and delivery methods support adoption objectives
Partner with Solutions Engineering Lead to identify and showcase high-impact use cases and success stories
Collaborate with User Support Lead to ensure support processes reinforce positive user experiences
Work with Technical Leads to communicate platform updates and new capabilities in user-friendly terms