Deputy Infrastructure Director

State of North Carolina

1d • Remote

About The Position

The Deputy Infrastructure Director serves as the second-in-command to the Infrastructure Director and plays a critical leadership role in managing IT service delivery across 13 state-operated healthcare facilities. This position directly oversees the Help desk and Desktop Support managers, ensuring high-quality end-user support, incident resolution, and endpoint readiness, including EHR-related systems such as Epic. The Deputy Infrastructure Director contributes to strategic planning, operational oversight, team development, and IT service performance monitoring, supporting the continuity and efficiency of patient care and administrative services.

Requirements

• Bachelor's degree in computer science or an IT related field or a related curriculum and six years of progressive experience in telecommunications network analysis, design, or management, with at least two years of supervisory experience
• OR Associate degree in computer science or an IT related field or a related curriculum and seven years of progressive experience in telecommunications network analysis, design, or management, with at least two years of supervisory experience
• OR High School or General Educational Development (GED) diploma and at least ten years of progressive experience in telecommunications network analysis, design, or management, with at least two years of supervisory experience
• OR An equivalent combination of education and experience

Nice To Haves

• Thorough knowledge of the capabilities and limitations of a wide range of equipment, software, and services necessary to administer the information processing needs
• Thorough knowledge of the management techniques involved in resource allocation and personnel management
• Ability to plan for the IT needs of the department
• Ability to establish, consult, advise, and maintain effective working relationships with vendors, clients, top level management of the department, and the public

Responsibilities

• Serve as the second-in-command to the Infrastructure Director
• Play a critical leadership role in managing IT service delivery across 13 state-operated healthcare facilities
• Directly oversee the Help desk and Desktop Support managers
• Ensure high-quality end-user support
• Ensure incident resolution
• Ensure endpoint readiness, including EHR-related systems such as Epic
• Contribute to strategic planning
• Contribute to operational oversight
• Contribute to team development
• Contribute to IT service performance monitoring
• Support the continuity and efficiency of patient care and administrative services

Benefits

• Comprehensive benefits
• Variety of leave options
• Professional development opportunities
• Insurance
• Health insurance options
• Standard and supplemental retirement plans
• NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
• Paid vacation
• Paid sick leave
• Paid community service leave
• Paid parental leave (available to eligible employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees