Deputy Director

City of New York•New York City, NY

5d•$95,000 - $101,295

About The Position

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $95,000.00 - $101,295.00 THESE POSITIONS ARE ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES. The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community. The Division of Prevention Services (DPS) and its network of contracted providers deliver one of the largest and most diverse continuum of community-based child welfare prevention services in the nation and across New York City to improve safety, wellbeing, and permanency for thousands of families and children each year DPS focuses on systems improvement, innovation, and strategy initiatives that require collaboration with major stakeholders to address urgent or emerging provider and family needs, city or state mandates, and high priority strategic goals of ACS leadership. The Office of Family Engagement team in DPS provides services designed to strengthen and stabilize families, prevent the need for out of home care, expedite permanency and prevent the replacement of child in foster care. In addition, the team provides policy guidance to Children’s Services staff and preventive provider agencies working with children and youth with a variety of education, medical, mental health, and developmental challenges. Specific Duties of the Support Line Deputy Director: The Prevention Support Line Deputy Director plays a vital role in ensuring the health, safety, and well-being of families in need of preventive services. This public facing role requires a Deputy to have oversight and provide daily guidance to the Support Line and each Support Line Specialist who responds to inquiries by phone or email to provide necessary supports such as Preventive Services, access to community-based organizations, and concrete resources to support families. You will be responsible for ensuring staff provide timely and compassionate assistance to callers, assessing the urgency of situations, and taking appropriate actions to address the supports needed to support and improve families functioning and child well-being. Additionally, the candidate will be responsible for reviewing data on a weekly basis as well as creating an end of month report where the candidate will also be responsible for analyzing the data – identifying/assessing areas of need that will provide additional support. The Support Line Deputy Director will report to the Director of the Support Line and will be tasked with:

Requirements

ONLY CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES
Strong communication skills, both verbal and written, with the ability to effectively interact with individuals from diverse backgrounds.
Ability to work collaboratively as part of a team and independently with minimal supervision.
Proficiency in using computers and software applications for data entry, case management, and communication purposes.
A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or
Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

Nice To Haves

Previous experience working in child welfare, social services, or crisis intervention is highly desirable.

Responsibilities

Oversight of the daily operation of the Support Line.
Responsible for onboarding and training of all Support Line Specialist.
Respond to incoming inquires to the Prevention Support Line and/or the Connect Mailbox in a professional, empathetic, and non-judgmental manner.
Review all data from Support Line Consultants to support submission of end of month data report.
Listen actively and attentively to callers' concerns and questions. Gather pertinent information from callers, including details about the child, and any other relevant circumstances.
Supervisory clinical assessment as appropriate.
Provide accurate information about available resources, support services, and intervention options to callers.
Lead collaboration with internal and external stakeholders, including child protective services, law enforcement, and community organizations, to coordinate appropriate responses.
Complete administrative functions, including documentation of call information accurately and thoroughly in the designated database or case management system.
Excellent organizational skills and attention to detail to accurately document call information and follow up on cases.
Attend/participate in ongoing training and professional development activities to stay informed about best practices, legal requirements, and emerging issues in the field of child welfare.