Deputy Director of Intake

City of New York•New York City, NY

1d•Onsite

About The Position

The Administration for Children’s Services (ACS) is dedicated to protecting and promoting the safety and well-being of children and families through various services including child welfare, juvenile justice, community supports, foster care, and subsidized child care vouchers. ACS child protection staff investigate allegations of child maltreatment, and in juvenile justice, ACS oversees detention, placement, and community programs for youth. The ACS' Nicholas Scoppetta Children's Center (NSCC) operates 24-hours a day, providing services for New York City's vulnerable children who have been removed from their parents/caregivers due to abuse or neglect. The Children's Center serves approximately 2,500 unique children annually as they transition to return home, stay with kin, or move into longer-term foster care. The Intake Unit is specifically responsible for ensuring that children arriving at the Children’s Center are welcomed, oriented, and properly logged into the system. The Deputy Director of Intake will report to the Senior Director of Intake and will help fill leadership gaps, allowing the Senior Director to focus on improving staff training, accountability, business processes, data management, and data analysis, particularly for children and youth with specialized or complex needs.

Requirements

A master's degree in social work from an accredited school of social work and four years of full-time, paid professional experience in a child care institution or in group work with children in a child care setting, including two years in an administrative capacity; or
A master's degree from an accredited college in sociology, psychology, education, public administration or a closely related field, and five years of full-time paid professional experience as described in "1" above including two years in an administrative capacity; or
Education and/or experience equivalent to "1" or "2" above. However, all candidates must have two years of administrative experience in a child care setting.

Responsibilities

Provide direct supervision and support and supervise across all shifts (morning, afternoon and overnight) in collaboration/coordination with Senior Director of Intake.
Assist with oversight of day-to-day operations to maintain program quality and compliance with established policies and procedures.
Ensure face sheets are completed accurately and capture pertinent background, clinical, current and historical case related information.
Oversee the Engagement Specialists operations to ensure youth are supported when they enter the program.
Serve as a liaison with the Office of Transportation Services for community trip coordination.
Coordinate with ACS Police to ensure the safety of children and staff during the admissions process and family visitation.
Collaborate with DCP visitation team to promote family visitation and ensure visitation occur regularly.
Ensure consistent communication and collaboration across shifts to support seamless program operations and review daily shift summaries for accuracy.
Support staff development, coaching, and performance evaluations in collaboration with the Senior Director.
Contribute to data collection, audits, analysis, and reporting requirements related to program performance and compliance.
Assist with managing coverage gaps and ensuring adequate staffing levels across the program.
Oversee incident management, reporting, and follow-up to maintain accountability and improve outcomes.