Deputy Director, Care Transitions

Commonwealth of Massachusetts • Boston, MA

12h

About The Position

The Executive Office of Aging & Independence (AGE) is seeking a mission-driven and dynamic individual to fill the Care Transitions Deputy Director position. The successful candidate must have specific program expertise in care transitions, be experienced in policy development, and program management and be able to communicate clearly conveying and articulating information in writing and orally to AGE managers, senior staff, external stakeholders, and providers. The Care Transitions portfolio includes the Community Transition Liaison Program (CTLP) and Money Follows The Person Demonstration (MFP Demo). These are two of several high visibility initiatives designed to support transition of consumers from institutional to community settings. The Deputy Director will be responsible for day-to-day oversight of CTLP and MFP Demo expanding the programs to meet current policy objectives which are geared to support an individual’s right to choose where they live with support in the community. In this role, the Care Transition Deputy Director works with AGE staff and across Executive Office of Health and Human Services (EOHHS) with other agencies including but not limited to MassHealth Office of Long-Term Services & Supports, the Department of Mental Health, MassAbility, and the Department of Developmental Disabilities to ensure programmatic requirements are met for consumers being served through the Community Transition Liaison Program and Money Follows The Person Demonstration. Reporting to the Director of Home and Community Based Services, the incumbent will support critical aspects of the agency’s mission by ensuring Community Transition Liaison Program and Money Follows The Person Demonstration contractual requirements are adhered to, referrals initiated, services are provided, quality measurements are in compliance, invoices are received and reimbursed and reporting meets expectations as outlined. The Deputy Director oversees annual contracting, budgeting and recommendations for final allowable expenses. The Deputy Director will also take clinical direction from the Clinical Nurse Manager on high visibility nursing facility resident case scenarios.

Requirements

• Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
• A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
• A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
• A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
• A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Nice To Haves

• Strong situational assessment and problem-solving skills.
• Ability to effective conduct self and communicate in stakeholder forums.
• Ability to identify problems as they arise and recommend appropriate response.
• Excellent writing, interpersonal, and communication skills, including the ability to facilitate a meeting towards a certain objective or outcome.
• Ability to interact tactfully and effectively with others with diverse backgrounds and perspectives.
• Ability to exercise discretion in handling confidential and personal health information.
• Ability to manage up and proactively check in with supervisor to communicate progress, ask clarifying questions, and align on next steps.

Responsibilities

• Lead in the contracting, budgeting, oversight, coordination, monitoring, and development of initiatives related to the expansion, implementation, operation, and overall management of the Community Transition Liaison Program and Money Follows The Person Demonstration.
• Serve as lead contact for all Executive Office of Health and Human Service (EOHHS) agencies for technical assistance related to the operation and management of the Community Transition Liaison Program and Money Follows The Person Demonstration.
• Act as a liaison with other human service agencies and organizations to articulate, clarify and implement cross agency workflows and processes to best serve these consumers.
• Act as lead for ensuring EHS Community Initiative Living settlement requirements are met and programmatic reporting meets settlement agreement.
• Oversee policy development (annually through team assessment survey, nursing facility site visits, CLAS standards, contracting, etc) and implement standards to monitor and evaluate Community Transition Liaison Program activities including ensuring equity across the Commonwealth of the quality of services being provided to participants. Identify information needed and develop a data collection and reporting strategy to support those needs.
• Project statewide staffing models and budgetary needs for CTLP and MFP Demo sustainability.
• Oversee data collection, reporting, tracking, trend identification, compliance monitoring and remediation.
• Lead coordination and response to time sensitive requests for information, and public record requests.
• Lead cross integration management of consumer records within AGE cloud-based database.
• Oversee all program expansion, implementation, operation, management, and troubleshooting.
• Provide consultation and direction to Aging Service Access Points (ASAPs) in response to Community Transition Liaison Program and Money Follows The Person Demonstration participants.
• Oversee advanced communications with ASAPs to ensure programmatic compliance related to regulations, sub regulatory guidance and program instruction and to ensure that the ASAPs are adequately staffed and resourced for this work.
• Lead all Community Transition Liaison Program reporting including performance measures, aggregating data, preparation of data reports, and presentation of findings.
• Lead development of statewide training and onboarding strategies to educate and train personnel in the Community Transition Liaison Program and Money Follows the Person Demonstration.
• Oversee the coordination and facilitation of inter-agency and cross agency governance and collaboration needed to support the Community Transition Liaison Program.
• Provide direct supervision and support to the Money Follows The Person Demonstration Program Coordinator.
• Identify risks, surface program issues and resolutions related to the Community Transition Liaison Program and Money Follows The Person Demonstration to the Assistant Secretary of Care Continuum, the Director of Home and Community Based Services, and the Clinical Nurse Manager; work in partnership with leadership to resolve issues and improve program effectiveness.
• Serve as primary resource to EHS Community Living Initiative Project Manager on program updates, risks, and accomplishments.

Benefits

• Comprehensive Benefits
• When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
• Explore our Employee Benefits and Rewards!
• An Equal Opportunity / Affirmative Action Employer.
• Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
• The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
• Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.
• We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees