Care Transitions Associate

The Nebraska Medical Center • Omaha, NE

6d

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Shift Details: Monday-Friday 8-5 No weekends, holidays, or call The Care Transition Associate provides hands-on post-acute care planning services to our hospitalized patients, as assigned by a Care Transition Nurse or Social Worker, in accordance with department policies and procedures. Provide complex clerical support through various activities related to patient's post-acute needs, such as referrals, transportation, authorizations and DME coordination. This involves communication to external community agencies/facilities of the patient's pertinent medical information.

Requirements

• High school education or equivalent required.
• Minimum of three years post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Multi-tasking and problem-solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with aptitude for detail-oriented work required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment.
• Knowledge of medical terminology required.
• Demonstrated analytical, prioritizing, and organizational skills required.
• Ability to work in a proactive self-directed manner required.
• Ability to function in a manner that promotes efficiency and confidence required.
• Effective communication skills required.
• Demonstrated ability to provide a high level of customer service to external referral sources, patients and medical teams required.

Nice To Haves

• Experience in a healthcare environment with working knowledge of scheduling or registration systems preferred.
• Clinical background in assigned area preferred.
• Associate degree in business, healthcare or related field preferred.
• Medical Assistant or Nursing Assistant preferred.
• Experience with Microsoft Word and Excel preferred.
• Experience with electronic health records, Epic preferred.

Responsibilities

• Provide hands-on post-acute care planning services to our hospitalized patients, as assigned by a Care Transition Nurse or Social Worker, in accordance with department policies and procedures.
• Provide complex clerical support through various activities related to patient's post-acute needs, such as referrals, transportation, authorizations and DME coordination.
• Involves communication to external community agencies/facilities of the patient's pertinent medical information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees