Deputy Clerk II

Arizona Court of Appeals•Phoenix, AZ

1d•$50,000•Onsite

About The Position

Do you take pride in producing quality work and enjoy providing excellent service to internal and external customers? Do you have an interest in the legal field or experience in a court environment? This may be the position for you. The Court is engaged in meaningful work serving the citizens of Arizona. The Court of Appeals, Division One Clerks Office provides a team-oriented, professional environment with a consistent schedule and great benefits. The Court is conveniently located in downtown Phoenix and employees enjoy free parking and reduced cost on bus passes. The Clerks Office is seeking a Deputy Clerk II to join our team. Deputy Clerks are responsible for processing court related documents, applying critical thinking skills to accurately enter information regarding cases into a computer court case management system and providing outstanding customer service in-person, over the phone and through e-mail. The ideal candidate will have a strong attention to detail, familiarity with legal documents, experience in customer service, and the ability to work well as part of a team in a busy professional environment. Applicants must have a high school diploma (college preferred) and be able to work from 8AM through 5PM Monday through Friday. Applicants should include the following when applying: Resume This position is open for both internal and external recruitment, and only applicants whose background and experience most closely meet the requirements of the position may be invited to interview. Requests for special accommodations to participate in the interview process should be made at the time you are contacted to schedule an interview. The selection process may include first and/or second round interview panels as well as testing. The Court offers an excellent benefits package that includes a choice of plans for optional medical, dental and vision insurance, deferred compensation, flexible spending accounts, life insurance, long and short-term disability, discounted bus fares and an employee assistance program. Participation in the Arizona State Retirement System (ASRS) is required. In addition, the Courts leave policy includes ten paid holidays and annual accrual of vacation and sick leave, based on length of service. SUMMARY: Deputy Clerks are responsible for the day-to-day operation of the Court. Under the direction of the Clerk of the Court and Operations Manager, deputy clerks process appellate cases; including, but not limited to receiving, processing, and distributing documents and information regarding cases; assisting customers in person, by telephone and via electronic means; preparing legal documents, maintaining the courts records and other court-related functions.

Requirements

Ability to effectively organize and manage multiple tasks simultaneously.
Ability to follow directions verbally and in writing.
Ability to carry out routine tasks with a high degree of accuracy.
Ability and willingness to accommodate changes in responsibilities, duties, and procedures to handle multiple priorities.
Initiative and sound judgment in decision-making.
Ability to pay close attention to detail.
Ability to work well in a busy, professional environment.
Ability to use various office technologies such as scanners, web-based applications, and MS Office Suite products in performing work duties.
Knowledge of general office procedures such as electronic file organization, communication through email, etc.
Ability to work in a computer-based data-entry environment.
Ability to optimize office workflow.
Ability to work well independently.
Ability to work well in group situations and assist in problem solving.
Ability to read, write and speak English fluently.
Ability to maintain confidentiality regarding pending court cases and business processes.
Dedication to a quality work product.
Ability to be bonded to handle money.
High School Diploma or equivalent combination of education and experience

Nice To Haves

Familiarity with legal documents and/or processes and procedures.
Experience in customer service.
Experience using a court case management system and/or electronic filing system.
Ability to speak, read and write Spanish.
College degree or coursework.

Responsibilities

Screen cases for compliance by applying court rules and statutes.
Prepare and process cases, and other court-related documents.
Maintain focus and attention to complete a series of tasks over the course of a day.
Provide excellent customer service to both internal and external customers in person, over the phone and in writing.
Maintain confidentiality of any information or documents that are not public.
Analyze information contained in court documents.
Create and maintain accurate court record.
Engage in professional level discussions with Judges, Judges staff, Staff Attorneys, attorneys, and the general public.
Apply critical thinking skills to ensure information is correct and accurate.
Express thoughts clearly, both orally and in writing
Use the courts case management system to review and enter information.
Use the electronic clerk review system to review and access electronically filed documents.