Depot Customer Care Lead

Raymour & Flanigan Furniture•Manchester, CT

45d

About The Position

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Requirements

Excellent phone etiquette.
Interpersonal skills.
Ability to multi-task.
Strong computer skills.
Proven customer service skills.
Prior supervisory or leadership experience.
Ability to work independently as well as in a team setting.
Experience in a fast-paced environment.
High School Diploma or equivalent.
Flexibility to work a retail schedule that includes nights, weekends, and sale events.

Responsibilities

Dedicated team builder.
Exceptional ability in implementing multiple assignments.
Outstanding analytical problem-solving skills.
Excellent communications and interpersonal skills.
Flexible and adapt well to changing organizational needs.
Liaison between senior management and staff members.
Proactively resolve escalated customer issues.
Resolve customer service issues.
Provide consumer resolutions in a call center/retail environment.
Inspect furniture returns and exchanges.
Proactively resolve escalated customer service issues.
Execute warranty protection plans.
Able to identify opportunities and find solutions for continuous improvement.
Act as liaison between the customers, repair technicians and delivery teams.
Communicate delivery concerns with the operation management team.
Maintain repair technician vehicle records and product supplies.
Perform additional functions that may be assigned at the discretion of management.