Deposit Servicing Associate II (Hybrid)
About The Position
Our Mission: To deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind. Our Vision: To be the lifelong trusted partner of more and more members as they pursue their dreams. Our Purpose in Deposit Servicing: To ensure accurate and timely processing of member transactions, maintain compliance, and deliver exceptional service that builds trust and supports financial well-being. Who We’re Looking For We’re seeking a Deposit Servicing Associate who is: Detail-oriented and organized – You thrive in a fast-paced environment and ensure accuracy in every task. A proactive problem solver – You take initiative to resolve issues and improve processes. A collaborative team member – You work well with others and contribute to team success. Customer-focused – You deliver exceptional service and build lasting relationships.
Requirements
- High school diploma required; college degree preferred.
- Minimum one year of experience in deposit servicing or a related financial services role.
- Strong attention to detail and organizational skills.
- Ability to work independently and manage multiple priorities.
- Proficiency in Microsoft Office Suite and internal systems.
- Demonstrated competencies in teamwork, member/customer focus, interpersonal skills, accountability, flexibility, self-starting, and appreciating others.
Responsibilities
- Process and reconcile member transactions including ACH, wire transfers, and check items.
- Maintain and audit IRA and Term Share Account records, including distributions and death claims.
- Support Visa and debit card servicing including loan setups, fraud reporting, and inventory monitoring.
- Research and resolve transaction discrepancies and member inquiries.
- Participate in team huddles, training, and continuous improvement initiatives.
Benefits
- Competitive compensation with performance-based incentives.
- Virtual-first work environment.
- Comprehensive benefits package including:
- Medical, dental, and vision insurance
- Life and disability insurance
- 401(k) with match and a pension plan
- Paid vacation, sick, and personal time
- Student loan paydown program
- Ongoing training and a supportive, growth-focused culture.
- A collaborative team environment where your contributions are recognized and valued.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
