Account Servicing Specialist - HYBRID SCHEDULE

University Bank • Ann Arbor, MI

10d • Hybrid

About The Position

The Account Servicing Specialist serves a vital role in the onboarding and servicing of consumer mortgages and consumer auto finance accounts. Primary functions include onboarding of new consumer loans, providing client services and ongoing core maintenance for these accounts.

Requirements

• High School diploma or equivalent required.
• Previous banking/lending experience required.
• Call center and In-Person customer service experience required.
• Maintain & foster positive relationships with customers and business partners.
• Provide excellent customer service. Follow up promptly.
• Complete all assigned training in a timely manner.
• Provide professional communication in both oral & written expression.
• Excellent organizational, time management & analytical skills.
• High degree of accuracy.
• High degree of dependability.
• Ability to manage highly confidential information.
• Ability to understand complex lending and core banking software. Ability to solve complex system maintenance problems.
• Able to lift up to 20 pounds.
• Extended periods of sitting (at computer desk).
• Complete repetitive tasks (including operation of computer mouse/keyboard).

Nice To Haves

• Understanding of real estate loan documentation preferred.

Responsibilities

• Executes the onboarding of loans serviced by University Bank, which includes posting initial funding and enrolling the loans in Tax Service.
• Provide customer service for clients including research and follow up to resolve problems or concerns.
• Make collection calls as needed.
• Performs file maintenance and system maintenance.
• Manages collateral release functions with adherence to the Collateral Release Procedure.
• Track and manage insurance policies for mortgage collateral including force placing insurance when necessary.
• Executes the onboarding of the Smart Checking accounts. This includes account opening, setting up automatic transfers and ordering customer checks and debit cards.
• Assists Smart Checking customers and Auto Finance customers with online banking enrollment.
• All other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED