Deposit Operations Specialist

Kleberg Bank, N.A.•Corpus Christi, TX

11d

About The Position

Kleberg Bank, N.A. believes that the customer’s experience is our Brand. Each individual at Kleberg Bank, N.A. is committed to providing “Excellent” customer service. Therefore, we are seeking a Deposit Operations Specialist with unrivaled integrity, solid work ethic and a passion for service. The Deposit Operations Specialist will be responsible for all customer service, account maintenance and item processing duties while reaching established goals. Master the Kleberg Bank delivery process and product knowledge to develop customer relationships by performing the following essential duties.

Requirements

High School diploma or equivalent, and 1 year related experience or equivalent and/or training in banking or related industry.
Must be competent and knowledgeable in branch operations policies and procedures
Effective interpersonal relationships with management and team members
Ability to perform tasks quickly and accurately
Basic Mathematical Skills
A thorough understanding and application of all policies, procedures and regulations pertaining to the work of a Deposit Operations Specialist
Ability to operate in a team environment to accomplish shared goals
Ability to effectively manage time as related to daily tasks
Ability to solve practical problems and interpret a variety of instructions furnished in written, oral or schedule form
Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor
Acquire proficiency of the system and electronic communications.

Nice To Haves

College degree and 5-7 years management in Banking or related industry.
Work related experience should consist of an in-depth background in a financial institution in administration, compliance, security, center operations management, bank operations, and bank supervision.

Responsibilities

Maintain a basic knowledge of all Kleberg Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit, transaction and loan accounts.
Maintain the integrity of the core system and input system changes when requested.
Identify, research, and resolve transaction discrepancies.
Compliance with laws, regulations, policy, procedures, and the Team Handbook.
Continually meets customer service expectations by offering excellent service to both external and internal customer requests.
Follow proper procedures accurately and efficiently for all customer-servicing activities performed.
Reviewing and researching evidence/documents to analyze the overall fact pattern of claim into a professional report with recommendations.
Work with appropriate support teams to ensure customer receives a timely credit for all qualifying disputes.
Maintain ATM dispute and chargeback inventory to ensure all cases are accounted for and processed timely.
Maintain the confidentiality of the Bank’s customers.
Work with the Risk Management and BSA teams in developing business rules to monitor, identify and remediate fraudulent trends quickly.
Provide continuous analytical support with various types of ongoing fraud investigations.
Documentation is critical so logging conversations, e-mails and other communications is imperative.
Review established fraud detection system-generated alerts and reports to identify fraudulent activity related to ACH, wire, check fraud, online banking, account opening, and other operational areas as needed.
Review account activity to prevent, detect and investigate any signs of external and/or internal fraud.
Process and scan account documents making sure the documents are complete and in compliance with bank procedures.
Participate in all meetings, bank functions and customer appreciation/community involvement functions as requested/assigned by supervisor.
Deliver strong community visibility.
Perform other duties as assigned.
Assist in tracking and maintaining exceptions for Deposit Operations
Initiate and verification of customer and institution wire transfers, including investigations, both domestic and international wires.
Start of Day process, end of day, and daily balancing
Risk management review including transaction activity, large item review, posting accuracy, image archive and retrieval, and document management.
Item processing, Check 21 processing, Image archive, ACH/AFT processing for deposit accounts, and customer service.