Deposit Operations Specialist
About The Position
Since our founding in 1927, employees have been the main reason for the success of The Equitable Bank. As a locally owned community bank, we are proud of our strong ties to the communities we serve and our commitment to building lasting relationships. Our culture is inclusive, collaborative, and family oriented. We pride ourselves on offering our customers excellent service and financial guidance to help navigate ever-changing life events. We offer competitive salaries, excellent benefits, comprehensive on-the-job training, and opportunities for career advancement. If you enjoy helping others and thrive in a detail-oriented, behind-the-scenes role that makes a real impact, we invite you to join our team. Position Overview We are seeking a Deposit Operations Specialist to join our growing Customer Service Department at our Corporate Office. This position serves as a key resource for both internal and external customers, providing telephone, email and chat support, resolving account-related concerns, and performing operational processing that keeps our deposit systems running smoothly.
Requirements
- Strong customer service skills with the ability to communicate clearly and professionally.
- Detail-oriented mindset with the ability to manage multiple priorities.
- Solid computer and technical skills.
- Ability to handle sensitive financial information with discretion.
- Critical thinking and problem-solving skills.
- Knowledge of deposit operations, ACH, and banking systems preferred (training provided).
- High School Diploma
Nice To Haves
- Knowledge of deposit operations, ACH, and banking systems preferred (training provided).
Responsibilities
- Perform operational support functions including: Return item processing
- ACH processing
- ATM adjustments
- Debit card ordering and maintenance
- IRA and HSA plan administration
- Conduct daily report reviews, exception processing, and correspondence preparation.
- Participate in special department projects.
- Provide Treasury Management technical support to business clients.
- Maintain strong knowledge of bank procedures, products, and compliance requirements.
- Detect and prevent fraudulent activity; respond appropriately to potential fraud attempts.
- Work closely with Branch staff and Managers, Senior Management, and all departments of the Bank.
- May interact with law enforcement regarding subpoenas or investigative matters.
- Maintain strict confidentiality and adhere to regulatory and internal policy standards.
- Respond to customer inquiries (general and complex) via phone, email and chat; determine appropriate resolution or direction.
- Assist with account maintenance requests, including: Balance inquiries and transfers
- Stop payments
- Address changes
- Account updates and authorizations
- Identify, research, and resolve customer issues.
- Follow up on unresolved inquiries to ensure complete resolution.
- Provide accurate product and service information.
- Assist customers with technology-related issues such as PIN resets, online access support, and account unlocking.
- Process customer-authorized requests including duplicate statements, fee waivers (within authority), credit limit increases, and order fulfillment.
Benefits
- 401(k) with 4% dollar-for-dollar employer match
- Paid time off
- Bank paid life insurance at four times your annual salary
- Medical, dental, vision insurance
- Personal banking and loan benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
