Deposit Operations Manager I

Berkshire Bank•Pittsfield, MA

About The Position

Reporting to Director of Deposit Operations, the Deposit Operations Manager will be an experienced team manager, who is responsible for the oversight of multiple Deposit Operations teams. The oversight and management of these teams will include aligning the execution of BAU functions performed, planning and delivering projects, adhering to and reinforcing risk management principles, and overall leadership functions. The Operations Manager will be responsible for providing leadership, counsel and motivation to the teams within their respective group. In addition, this leader will be a knowledgeable and helpful ambassador for the group to both internal and external customers. The manager will also set and align the goals of the teams to those of overall department and then ensure the goals are communicated to the teams.

Requirements

Bachelor’s Degree (preferred)
Five (5) or more years of prior management experience in financial services industry/ banking (Preferred)
Seven (7) or more years’ experience in Bank Deposit Operations
Strong writing and presentation skills
Thorough knowledge of bank operational functions, systems, procedures, various products and/or services.
Strong knowledge of risks associated with banking operations and payment systems as well as industry best practices
Experienced in review and implementation of banking applications, bank wide conversions
In-depth understanding and practical application of applicable Federal and State laws and regulations (Reg CC, D, E, J, UCC 4A, UDAP, Dodd-Frank, PATRIOT Act, etc.).
Ability to collaborate and partner with all levels of management
Detail oriented with strong planning skills and consistent follow through
Ability to mentor and train
Able to successfully balance conflicting priorities and manage conflict
Advanced knowledge of Microsoft Office, including proficiency in data manipulation (Excel, Visio, Word, etc.)
Highly self-motivated and directed, as well as a team contributor
Up to 15% Travel requirement
Experience with FIS IBS Platform (Image Center, Exception Manager, Chargeback Manager, Endpoint Exchange, etc.)
Knowledge of Check Processing clearing and adjustment rules)
Proven management and development skills
Experience in bringing together multiple lines of business for collaboration and execution
Acts as an agent for positive change with flexibility

Nice To Haves

NCP Certifications Preferred

Responsibilities

Oversee and manage the department’s activities on a daily basis to ensure all SLAs are met or exceeded
Lead or partner with other areas on issue management – issue identification, impact assessment, remediation efforts, and subsequent root cause analysis
Ensure that end-to-end processes are understood by all teammates in the department and other impacted business areas
Ensure that policies, processes, and procedures are documented and up to date
Develop, update, maintain and test contingency plans for both physical location and system outages
Identify, update and maintain key operational metrics related to volume, quality, and efficiency
Review current functions and operation to identify operational inefficiencies and then develop, recommend and implement improved solutions
Develop, document and communicate for key projects, milestones and task plans that contain activities, responsibilities, dates, overall status, next steps, issues, risks, etc.
Manage and execute project plans and task lists
Lead efforts, identifying stakeholders and impacted areas, collaborating with all parties (in and out of department), complete project tasks in scheduled time
Identify project issues, risks, and key decisions and then take the lead on resolving these items by developing options, analyzing feasibility, and gaining alignment on agreed resolution
Train or ensure team is trained on new processes to support implementation/ event
Develop and assess readiness for implementations in terms of process/control design, procedures updates, testing requirements, conversion/implementation script development, cutover execution, and post implementation monitoring
Serve as liaison to other teams within the department as well as other business lines based on functional knowledge
Design, implement and update controls for functions while balancing risk analysis with operational effort to execute the control
Monitor the results of control execution, conduct analysis on areas of concern, develop and implement process changes to improve the end-to-end process and/or control
Perform RCA/Post Mortem on either significant event control failures or repeated failures
Ensure all evidence for audit and exam requirements are met
Review and approve audit/exam reports
Develop and execute remediation plans for items resulting from audits/exams
Complete on time all required training
Ensure department has completed on time all required training or have exceptions approved
Promote by example a goal oriented operating environment that fosters collaboration, problem solving, relationship management, professional development and teammate engagement
Collaborate and partner with other departments across the bank with a positive attitude and a service minded approach
Provide leadership to teammates, including coaching, monitoring, setting goals, completing performance evaluations, enforcing accountability, and developing strengths to lead to success
Manage department and other bank areas without personal conduct incidents and/or HR Employee Relations involvement related to the manager
Identify, respond and support teammate training and professional development needs
Maintain costs at budgeted levels and identify exceptions for cost anomalies