Deployment Strategist

Promise • Oakland, CA

35d • Hybrid

About The Position

As a Deployment Strategist at Promise, you'll be on the front lines of impact-owning outcomes, not tasks. You'll work hand-in-hand with government and utility partners to deeply understand their operations, pain points, and goals-then translate those insights into real, scalable solutions that drive measurable results. This is not a passive customer success role. You'll build, problem-solve, and strategize to ensure every deployment delivers lasting value-to our customers, their constituents, and Promise's bottom line. You'll push projects from launch to long-term growth, always focused on outcomes that matter: adoption, efficiency, revenue impact, and customer success. If you love digging into complexity, building systems that work in the real world, and turning customer needs into scalable impact-this is your arena.

Requirements

• Experience: 5+ years in roles driving real outcomes-consulting, strategy, implementation, or customer success-ideally in SaaS, fintech, or govtech.
• Builder's mindset: You thrive in ambiguity, move fast, and care about building systems that actually work in the real world.
• Customer obsession: You go beyond surface needs to understand the "why" behind every request and solve for long-term success.
• Analytical horsepower: You're fluent in data, financial models, and metrics that define success-and you use them to guide decision-making.
• Eye for growth: You recognize opportunities for upsell, renewal, and expansion while strengthening customer trust and alignment.
• Cross-functional collaboration: You know how to turn insights from the field into product innovation by working shoulder-to-shoulder with engineers, PMs, and designers.
• Flexibility & grit: You're energized by being close to the customer, field work, and the challenges of solving gnarly problems at scale.

Responsibilities

• Build real solutions: Partner with Forward Deployed Engineers to design and deliver systems that integrate seamlessly into customer workflows and drive measurable impact.
• Own outcomes: Take full accountability for the success of each customer-from implementation to renewal, expansion, and long-term value creation.
• Understand problems deeply: Get into the weeds of customer operations, data, and challenges until you can articulate their business better than they can.
• Drive value and growth: Translate understanding into action plans that boost adoption, revenue, and efficiency-ensuring Promise becomes an indispensable partner.
• Turn insight into innovation: Surface what's working (and what's not) from the field to influence product direction and future investments.
• Operate with intensity: Anticipate problems before they arise, tackle ambiguity head-on, and maintain relentless focus on execution and results.
• Communicate with conviction: Build trusted relationships across all levels-from line staff to senior executives-by delivering highly effective, innovative solutions.

Benefits

• 100% paid health coverage
• Generous PTO and sick leave
• Lunch, snacks, and coffee provided in office
• Company retreats
• Opportunities to travel and see the impact of your work
• Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week, but are flexible on what people need

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: No Education Listed
• Number of Employees: 51-100 employees