Deployment Strategist

Kaizen Labs•New York, NY

1d•Hybrid

About The Position

We’re looking for a Deployment Strategist to lead complex SaaS implementations and customer onboardings for government partners across the country. In this role, you’ll be the primary driver of successful launches — owning the end-to-end implementation journey from kickoff through go-live and beyond. You’ll work closely with customer stakeholders while partnering deeply with Engineering, Product, and Design (EPD) to ensure our platform is configured, adopted, and scaled effectively. This role sits at the intersection of implementation, product execution, and technical problem-solving. It’s ideal for someone who has led enterprise or mid-market SaaS deployments, thrives in ambiguity, and enjoys translating real-world customer needs into durable product and process improvements.

Requirements

3+ years of experience in SaaS implementation, onboarding, solutions engineering, customer success, or product-adjacent roles (e.g., Implementation Consultant, Solutions Architect, Technical PM).
A proven track record of leading multi-stakeholder software rollouts, ideally in enterprise, public sector, healthcare, or other complex environments.
Technical fluency - comfortable working with APIs, data models, system configurations, or integrations (hands-on experience is a strong plus).
Experience translating customer requirements into implementation plans, technical workflows, or product requirements.
Strong communication skills across a wide range of audiences, from frontline users to executive stakeholders.
Familiarity with project management and delivery tools (e.g., Jira, Linear, Asana, Monday).
A bias toward action, ownership, and continuous improvement.
A builder’s mindset, with excitement for improving internal processes, tooling, and documentation as the company scales.

Responsibilities

Lead end-to-end implementations: Own the full deployment lifecycle — discovery, scoping, configuration, data migration, integrations, training, go-live, and post-launch support.
Drive successful customer onboardings: Partner with customers to ensure strong adoption, clear workflows, and operational readiness at launch.
Translate customer needs into product insights: Capture patterns, edge cases, and feedback from implementations and turn them into actionable input for Product and Engineering.
Unblock technical and operational challenges: Work cross-functionally with EPD, Sales, and Support to troubleshoot issues, clarify requirements, and keep launches on track.
Operate with urgency and empathy: Whether debugging a configuration issue or creating training materials, you’ll do what it takes to support customers during critical moments.
Build scalable implementation systems: Contribute to playbooks, templates, internal tools, and documentation that make deployments faster, more predictable, and easier to scale.
Act as a trusted advisor: Guide public sector partners through change, helping them modernize workflows and rethink how services are delivered.

Benefits

Comprehensive Health Coverage
We offer Gold, and Platinum PPO plans through Oxford (United), with 85% of premiums covered for employees on the Platinum plan, with a $0 premium option
Dental, Vision & Financial Wellness
You’re covered with Guardian PPO dental and Beam vision plans - Kaizen pays 99% of premiums for employees and 50% for dependents. We also offer:
Flexible Spending Accounts (FSA & Dependent Care FSA)
$100,000 in fully paid life insurance
401(k) access through Guideline
Parental Leave That Supports Families
Because time with your growing family matters.
16 weeks fully paid for birthing parents and 10 weeks paid for non-birthing parents
Everyday Support & Flexibility
$50/month toward your commute
One-time setup stipend (up to $750) for your home or NYC office
$100/month for wellness or productivity
Perks That Make Life Better
$250/year for recreation - because fun matters
$500/year for professional development - because growth does too
Expensed lunch three days a week when you're in the office
Company-provided laptop
Time Off to Recharge
Unlimited PTO
All federal holidays off
A company-wide winter break during the week of Christmas