Deployment Strategist

GovSignals • New York, NY

1d • $100,000 - $150,000 • Hybrid

About The Position

Our platform is powerful. But power without adoption is just potential.
Deployment Strategists are the core of our Deployment Team. You own the entire post-sale client lifecycle: From the moment a deal closes through onboarding, activation, training, strategic advisory, and ongoing expansion. You are the primary relationship holder, the voice of the client inside GovSignals, and the person responsible for making sure every client gets measurable value from our platform.
This role is equal parts technical and strategic. You will run discovery sessions, map client workflows, and build deployment plans tailored to how enterprise procurement teams actually operate. You will also advise senior stakeholders on platform implementation strategy, surface product feedback that shapes our roadmap, and identify expansion opportunities rooted in real usage and demonstrated ROI.
We know what makes our clients successful. This role turns that knowledge into a system: deployment playbooks, onboarding frameworks, and training programs that codify our best practices and allow us to continue scaling without losing the quality our clients expect.

Requirements

• 4+ years in Customer Success, Professional Services, Solutions Architecture, or Account Management at a high‑growth B2B SaaS company
• Startup experience required—you’ve operated where the playbook didn’t exist and built one anyway
• Proven ability to manage complex enterprise accounts with multiple stakeholders, competing priorities, and long timelines
• Strong process orientation: you can map a client’s workflow, spot the gaps, and design a deployment plan around them
• Executive‑level communication skills—you’re credible and composed in front of C‑suite and senior government officials
• Data‑driven analytical mindset: you measure success in adoption metrics and expansion revenue, not just NPS scores
• Proficiency with CRM and client success tooling (HubSpot, Gainsight, or similar)

Nice To Haves

• Government contracting or GovTech experience. If you know what a SAM.gov registration looks like or can explain the difference between a GSA schedule and a BPA, you’ll ramp faster.

Responsibilities

• Client Onboarding & Activation
• Own end‑to‑end onboarding from signed contract through go‑live—you are the single point of accountability
• Conduct discovery sessions that map client workflows, success criteria, and internal politics
• Build tailored deployment plans that account for each client’s org structure, procurement processes, and compliance requirements
• Coordinate cross‑functional resources (engineering, product, sales) to unblock deployments and hit timelines
• Training & Enablement
• Design and deliver training programs tailored to diverse user personas—from analysts to executives
• Create account‑specific playbooks, documentation, and enablement materials that drive self‑sufficiency
• Develop internal champions within client organizations who become your force multiplier
• Run recurring office hours and check‑ins that keep adoption on track and surface issues early
• Identify process improvements within client workflows that increase their win rates using our platform
• Account Growth & Expansion
• Map client organizations for expansion opportunities—new teams, new use cases, new budget lines
• Partner with Sales on growth strategies that are rooted in demonstrated value, not just pitch decks
• Surface upsell and cross‑sell opportunities based on actual usage patterns and deployment depth
• Drive renewals through ROI that’s documented, measurable, and obvious to the client’s leadership
• Operational Excellence
• Build additional deployment playbooks and scalable processes that don’t exist yet—this function is yours to create
• Maintain account plans and health scores that give leadership real‑time visibility into client risk and opportunity
• Identify cross‑account patterns that inform product development, pricing, and go‑to‑market decisions

Benefits

• 100% employer‑paid medical, vision, and dental
• Unlimited PTO
• Meaningful stake in a well‑funded, fast‑growing startup—we want you to win big when we win big

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed