Deployment Strategist - US

Parloa•New York, NY

2d•$220,000 - $255,000

About The Position

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the Role: As our Deployment Strategist, you will drive AI transformation at Global 2000 enterprises as the “Field CPO” for Parloa’s most strategic customers. You will own the bridge between customer outcomes and product reality, translating business needs into deployable product capabilities for customers like Booking.com, Allianz, Decathlon, and TUI.

Requirements

7-12 years of experience in enterprise software (solution architecture, product, or consulting) with a proven track record of customer-facing delivery.
“Field CPO” mentality: ability to translate customer outcomes into product reality and vice versa.
Business + tech stakeholder leadership: presented to C-suite across business and tech functions, demonstrated value, and ensured solutions make business sense.
Product thinking: built client-specific roadmaps aligned with platform strategy.
Architectural credibility: scoped off-platform features, assessed feasibility, and ensured supportability.
Influence without authority: led cross-functional teams (Product, Eng, Sales, CS) without direct reports.
Adaptability: comfortable being uncomfortable, willing to learn, operates in ambiguity.
Hands-on execution: gets hands dirty - built prototypes, made product changes directly, created business plans. Not just an advisor.

Nice To Haves

Industry diversity: experience in travel, fintech, insurance, retail, healthcare, telecom, or enterprise software - we’re building a team with a broad industry perspective.
Industry-changing companies: worked at companies that transformed their industry (Booking.com, Decathlon, N26, Deel, Stripe, Uber, Airbnb).
Hypergrowth experience: thrived in fast-scaling environments (e.g., 25 to 1500 people).
Background as Palantir Deployment Strategist, AWS/GCP Solutions Architect, or product roles at hypergrowth tech.
Tech stack: architectural understanding of Python, TypeScript, Terraform, K8s, Azure/AWS.
AI/ML: LLM pipelines, agentic AI deployment, prompt engineering.
Learning loop: created reusable patterns from custom work, fed learnings to product.

Responsibilities

Land big clients (Global 2000 with complex, off-roadmap needs) and ensure their AI transformation succeeds.
Manage stakeholders across business and tech (CEO, COO, CIO, CTO, VP Support), owning deployment from value thesis through production to expansion.
Translate customer needs into product capabilities (not one-off customizations) that become reusable platform features.
Build prototypes, make product changes, and create business plans hands-on - execution over PowerPoints.
Represent customers to Parloa Product and represent Parloa Product to customers, bridging both worlds.
Navigate ambiguity in agentic AI workflows, ROI models, and change management where no playbook exists yet.
Own hard conversations: tradeoffs, “no,” re-scoping, and timeline realism with strategic accounts.
Influence without authority across Product, Engineering, Sales, and Customer Success to drive outcomes.
Feed validated learnings to product roadmap, turning customer work into platform capabilities that compound.

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