Deployment Strategist

Promise•San Francisco, CA

36d•Hybrid

About The Position

As a Deployment Strategist at Promise, you’ll be on the front lines of impact—owning outcomes, not tasks. You’ll work hand-in-hand with government and utility partners to deeply understand their operations, pain points, and goals—then translate those insights into real, scalable solutions that drive measurable results. This is not a passive customer success role. You’ll build, problem-solve, and strategize to ensure every deployment delivers lasting value—to our customers, their constituents, and Promise’s bottom line. You’ll push projects from launch to long-term growth, always focused on outcomes that matter: adoption, efficiency, revenue impact, and customer success. If you love digging into complexity, building systems that work in the real world, and turning customer needs into scalable impact—this is your arena.

Requirements

Experience: 5+ years in roles driving real outcomes—consulting, strategy, implementation, or customer success—ideally in SaaS, fintech, or govtech.
Builder’s mindset: You thrive in ambiguity, move fast, and care about building systems that actually work in the real world.
Customer obsession: You go beyond surface needs to understand the “why” behind every request and solve for long-term success.
Analytical horsepower: You’re fluent in data, financial models, and metrics that define success—and you use them to guide decision-making.
Eye for growth: You recognize opportunities for upsell, renewal, and expansion while strengthening customer trust and alignment.
Cross-functional collaboration: You know how to turn insights from the field into product innovation by working shoulder-to-shoulder with engineers, PMs, and designers.
Flexibility & grit: You’re energized by being close to the customer, field work, and the challenges of solving gnarly problems at scale.

Responsibilities

Build real solutions: Partner with Forward Deployed Engineers to design and deliver systems that integrate seamlessly into customer workflows and drive measurable impact.
Own outcomes: Take full accountability for the success of each customer—from implementation to renewal, expansion, and long-term value creation.
Understand problems deeply: Get into the weeds of customer operations, data, and challenges until you can articulate their business better than they can.
Drive value and growth: Translate understanding into action plans that boost adoption, revenue, and efficiency—ensuring Promise becomes an indispensable partner.
Turn insight into innovation: Surface what’s working (and what’s not) from the field to influence product direction and future investments.
Operate with intensity: Anticipate problems before they arise, tackle ambiguity head-on, and maintain relentless focus on execution and results.
Communicate with conviction: Build trusted relationships across all levels—from line staff to senior executives—by delivering highly effective, innovative solutions.