Deployment Specialist

Island•Coppell, TX

6h•Hybrid

About The Position

The Deployment Specialist is a core member of the Island Catalyst Team - a focused, elite deployment unit that partners directly with enterprise customers to accelerate and complete Island Enterprise Platform deployments. This is not a traditional customer success or solutions engineering role; this role works with those teams to drive expanded value for our customers. You will own engagements end-to-end, work on-site, and remotely, with customers, and contribute directly to building the deployment practice that will define how Island scales across its enterprise customer base. You help write the playbook - not just follow it. ABOUT THE ISLAND CATALYST TEAM The Catalyst Team is a specialized, time-boxed engagement unit - a tiger team that drops into key enterprise accounts, drives deployments to target adoption, and hands confident customers back to their customer success and account teams. We operate with urgency, structure, and a clear exit. The team is built around three core areas: Deployment Framework - We design and own Island's vetted deployment methodology Expert Resources - Deep platform specialists - the organization's go-to for deployment On-Site Engagement - We show up, configure alongside customers, and enable on-site WHAT YOU'LL DO Customer Deployment Engagements Lead time-boxed, structured deployment engagements with enterprise customers from kickoff through handoff Conduct on-site deployment workshops and hands-on configuration sessions with customer IT and security teams Configure Island Enterprise Platform environments - policies, integrations, identity (SSO/SCIM), and app management Identify and remove technical and organizational deployment blockers in real-time Drive customers to target adoption milestones within the defined engagement window Deliver a complete, documented handoff - leaving every customer confident and ready to expand independently Building the Deployment Practice This role goes beyond execution. You will actively contribute to building the practice itself: Help design, refine, and document the Island Deployment Framework - the repeatable methodology used across all engagements Develop deployment workshop guides, facilitation templates, and customer-facing engagement materials Build and maintain a library of reusable deployment artifacts, configuration playbooks, and best-practice documentation Capture lessons learned from each engagement and feed them back into methodology improvements Contribute to establishing the intake process, engagement criteria, and operating model for the Catalyst Team Produce deployment case studies and reference documentation that enable broader organizational learning

Requirements

3+ years in implementation consulting, solutions engineering, technical customer success, or a similar customer-facing technical role
Hands-on experience deploying enterprise software - ideally in security, endpoint management, or network infrastructure
Proven experience leveraging AI to accelerate your work, deliver higher value to customers, and familiarity with AI concepts like GenAI, Agentic AI, RAG, MCP and tools like Claude, Gemini, Lovable.
Strong technical foundation with enterprise identity (Entra ID, Okta, Google Workspace), SSO/SAML/SCIM, and browser or endpoint environments
Proven ability to lead workshops and drive decisions in a room - you're comfortable with stakeholders at all levels
Structured project management instincts - you can run a time-boxed engagement with clear milestones and hold all parties accountable
Strong written and verbal communication - you translate technical complexity into clear customer guidance
Willingness and ability to travel for on-site customer engagements (estimated 40–60%)

Nice To Haves

Familiarity with the Island Enterprise Platform
Background in professional services, implementation consulting, or managed deployment programs
Experience building deployment frameworks, playbooks, or enablement content from scratch
Exposure to enterprise security concepts - DLP, web filtering, zero trust, or endpoint policy management

Responsibilities

Lead time-boxed, structured deployment engagements with enterprise customers from kickoff through handoff
Conduct on-site deployment workshops and hands-on configuration sessions with customer IT and security teams
Configure Island Enterprise Platform environments - policies, integrations, identity (SSO/SCIM), and app management
Identify and remove technical and organizational deployment blockers in real-time
Drive customers to target adoption milestones within the defined engagement window
Deliver a complete, documented handoff - leaving every customer confident and ready to expand independently
Help design, refine, and document the Island Deployment Framework - the repeatable methodology used across all engagements
Develop deployment workshop guides, facilitation templates, and customer-facing engagement materials
Build and maintain a library of reusable deployment artifacts, configuration playbooks, and best-practice documentation
Capture lessons learned from each engagement and feed them back into methodology improvements
Contribute to establishing the intake process, engagement criteria, and operating model for the Catalyst Team
Produce deployment case studies and reference documentation that enable broader organizational learning

Benefits

Build something new - you're not inheriting a practice, you're creating it
Become the organization's authority on what drives the best Island deployments
High-impact, visible work- every engagement directly moves the needle on customer adoption
A tight-knit, mission-driven team with a clear purpose and a defined operating model
Opportunity to grow into a practice lead or deployment architecture role as the team scales

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