Deployment Operations Manager

GovWell•New York, NY

2d•Hybrid

About The Position

GovWell is hiring a Deployment Operations Manager to execute customer implementations and ensure new customers successfully launch and adopt GovWell’s platform. You’ll sit at the intersection of Customer Success, Product, and Engineering, translating real-world government processes into workflows, forms, and automations inside the product. You’ll work closely with internal teams and government staff to configure and operationalize customer workflows in GovWell, support users in real time, and ensure a smooth transition from onboarding to daily usage. As one of the earliest members of the deployment function, you’ll also help build the systems and playbooks that make implementations faster, more consistent, and scalable over time. We have a hybrid work culture that combines regular in-person collaboration at our New York City office (3+ days per week) with flexibility to work remotely.

Requirements

0–3+ years in fast-paced, execution-heavy environments such as startups, operations roles, or consulting
Highly detail-oriented and execution-focused, able to turn ambiguous problems into structured solutions
Fast learner with strong problem-solving instincts and a bias toward action
Comfortable working directly with customers and navigating real-world complexity
High agency and work ethic, motivated to move quickly and get things done
Excited by GovWell’s mission and driven to improve how governments serve their communities

Responsibilities

Build and configure customer workflows inside GovWell by creating digital forms, automations, and process logic that reflect real-world government operations
Partner with Customer Success to support implementations, translating defined requirements into accurate, scalable configurations within the product
Provide live chat support to customers and users through Intercom, troubleshooting issues and ensuring a smooth day-to-day experience
Iterate on workflows and configurations based on customer feedback and usage, improving how processes function after launch
Identify recurring issues, edge cases, and inefficiencies in implementations, and surface clear feedback to Product and Engineering to improve the platform