Deployment Manager

Osaro•San Francisco or Remote, CA

15h•$170,000 - $190,000•Onsite

About The Position

We are looking for a Deployment Manager to lead and execute complex customer deployments of OSARO's smart automation solutions. This role is a hands-on, player-coach position that combines deep technical deployment expertise with formal people and program leadership. The Deployment Manager remains directly involved in on-site execution while owning the successful delivery of multiple parallel deployments and leading deployment engineers through challenging customer environments. OSARO combines advanced machine learning software with the services and industry expertise needed to deliver improved sight and skill to existing robot applications, while enabling new applications for the factories and warehouses of the future. Our products endow industrial robots with the level of autonomy needed to perform an extensive variety of pick-and-place tasks and integrate tightly with our customers' complex software environments. As a Deployment Manager, your focus is on the customer and on execution. You will intimately understand OSARO's technology and the customer's needs and environment so that deployments are delivered successfully under real-world constraints. You are ultimately accountable for deployment outcomes and serve as the primary onsite and execution leader for OSARO. We value leaders who are passionate about what they build, feel a strong sense of ownership over their work, and thrive in high-pressure environments. You are someone who cares deeply about your team, leads from the front, and believes in doing what you say.

Requirements

5+ years of experience in deployment, field engineering, systems integration, or a closely related technical field
3+ years of formal people management experience, including direct reports and performance ownership
Experience managing multiple parallel projects or deployments simultaneously
Demonstrated ability to lead under pressure and make execution decisions in the field
Hands-on experience with industrial robot controllers (e.g., FANUC, Yaskawa)
In-depth knowledge of mechanical, electrical, software, and networking diagnostics and troubleshooting
Comfortable navigating and working in Linux environments
Exceptional attention to detail, critical thinking, and problem-solving skills
Excellent written and verbal communication skills, able to clearly articulate project information at all levels
Ability to thrive in a fast-paced environment with tight timelines and a high-ownership culture
Willingness and ability to travel 75–100% of the time

Nice To Haves

Experience in system, electrical, or mechanical design in factory or warehouse automation
Experience with CAD tools for system and layout design
Experience with simulation tools for offline robot programming and layout validation
Exposure to PLC programming and industrial control logic (Siemens, Allen-Bradley, etc.)
Exposure to Python or Rust
Experience generating technical documentation, deployment playbooks, or process standards

Responsibilities

Own and lead multiple customer deployments in parallel, from onsite kickoff through production handoff
Serve as the primary on-site OSARO leader for complex or high-risk deployments
Manage and develop Deployment Engineers, including performance management, coaching, and professional growth
Coordinate cross-functional execution with Software, Hardware, ML, QE, Manufacturing, and Support teams at HQ
Drive deployment planning, issue prioritization, and execution sequencing to keep projects moving forward
Perform hands-on on-site commissioning of robotic systems, including hardware, software, controls, and networking
Act as the escalation point for customer issues and internal execution blockers
Ensure all system performance expectations are met prior to Site Acceptance Testing (SAT) and customer training
Maintain clear and consistent communication with customers and internal stakeholders on status, risks, and timelines
Log, track, and drive resolution of site issues across engineering, deployment, and support teams
Establish and enforce deployment best practices, standards, and processes across the team
Travel extensively to customer sites, often for extended periods, including long onsite hours during critical phases