Deployment Lead

Axion•New York, NY

About The Position

We’re looking for a Deployment Lead to lead our deployments of Axion’s AI platform at our enterprise customers. You will ensure the success of AI deployments with many stakeholders by enabling executives, managers, and users to see value from the Axion platform. You will also lead bringing the best of Axion’s resources to your deployments, looping in data science/AI, eng, and product at the right times. You will also work directly with customers as the day to day point person from Axion. Your team will be cross-functional with support from senior leaders at Axion as well as technical colleagues.

Requirements

2+ years as an associate, consultant, or business analyst at a top-tier consulting firm
Enjoys leading day-to-day customer interactions
Leverages problem solving, creativity and technical skills to help organizations use their data to drive impact
Enjoys deriving insights from analytics; interest in learning about AI models and driving impact from them
Can work on product deployments as well as core product development
Appreciates data exploration and insight identification
Values working in an environment where priorities evolve and shift frequently

Nice To Haves

Experience with or exposure to AI, early-stage Enterprise SaaS startups, manufacturing

Responsibilities

Lead customers & internal Axion colleagues to bring the best of Axion to an enterprise, show value from the platform, and ensure success
Drive successful executive readouts
Drive platform deployment, enabling customers to understand their data and relevant problems to solve using the platform
Serve as the primary point of contact for our customers, providing support and guidance on technical and process issues
Work closely with customers to understand their technical requirements and objectives, providing guidance on best practices for integrating our platform into their systems
Map out customer processes to ensure that our platform integrates seamlessly into our customers’ operations and enables impact
Provide training and support to customers to ensure successful adoption and usage of our platform
Collaborate with our sales and product development teams to identify and implement product improvements and new features based on customer feedback
Monitor and analyze customer user data to identify opportunities for improvement and proactively address potential issues