Superior Court - Departmental IT Specialist

DeKalb County (GA)•Decatur, GA

49d

About The Position

The purpose of this classification is to perform basic computer, software and hardware installation, configuration, and administration of department specific business applications and associated hardware. Positions in this class proactively monitor department specific business applications and services across multiple-platforms; perform a variety of analytical and programming tasks to enhance, configure and install department specific business applications; works with technical staff across technology disciplines to accomplish work with underlying technologies specific to individual department needs including client-server, service-oriented, database or web-based environments; and perform other duties as required.

Requirements

Associate degree in Computer Science, Information Systems/Technology, or a closely a related field required; two years of progressively responsible, professional level technical support experience in a small-scale Information Technology environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Must possess and maintain a valid Georgia driver's license.

Responsibilities

Provides individual department specific computer hardware and software support on department business systems including install, configure, apply patches and upgrades, moves and rearrangements, and troubleshoot and perform diagnostics for Level 1 and 2 problems on department specific systems.
Performs analysis and research about department specific applications and new technology, and interprets specifications, and designs modifications of low to average complexity.
Maintains department specific inventories, documents activities, executes and updates procedures.
Confers with department users to define requirements and validate conformance to acceptance criteria.
Coordinates department specific business system implementation with users and departmental personnel.
Assists in integration of desktop, laptops, mobile and other endpoint devices with department specific systems including messaging applications, system integration, management and testing tools, and business specific applications.
Provides through Tier 2 support to department users for basic software and hardware of end-user computing and desktop systems.
Recommends procedures and controls for problem prevention, and escalates to Tier 3 support when necessary.
Participates in the testing and evaluation of new desktop and mobile device solutions, and for department specific implementations.
Provides assistance and consultation to department users of computing systems software tools and applications; and trains end users in use of departmental software and business applications.