Department Support Coordinator

CSU Careers • San José, CA

5d

About The Position

Reporting to the Director of Resources and Operations, and receiving direct supervision and work lead assignments from the Analysts of Film and Theatre and Humanities and Linguistics and Language Development (LLD) Departments, the Department Support Coordinator provides administrative support to the College of Humanities and Arts Departments.

Requirements

• Ability to communicate with constituents in a professional and respectful manner
• Ability to perform accurately with frequent interruptions
• Knowledge of professional general business office procedures, equipment, and practices
• Good business acumen
• Ability to troubleshoot and solve most office and customer-related problems
• Ability to work with the general public, faculty, staff, and students in a competent, diplomatic, and open communication style.
• Knowledge of English grammar, spelling, and punctuation
• Ability to learn and apply policies and procedures from both verbal and written sources
• Excellent verbal and written communication skills
• Excellent customer service skills
• Experience to be fully functional in all technical aspects of work assignments
• Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures
• Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature
• Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections
• Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages
• Completion of a high school program, technical/vocational program, or their equivalents
• Two (2) years of related office work experience or a combination of education and experience which demonstrates the ability to perform the essential functions of the position

Nice To Haves

• Bachelor's degree or equivalent experience
• Three (3) years clerical experience in an office setting maintaining files, answering phones, and providing customer service
• Experience with Student Administration, Microsoft Office, web development/maintenance, and Google Suite

Responsibilities

• Acts as a front-line receptionist, answering phones, responding to inquiries (in-person and email), running errands across campus, distributing mail, and making photocopies
• Assists with department events and meetings (graduation, orientations, retirements, speaker series, etc.) including reserving facilities, creating flyers, posting/distributing flyers, coordinating catering, setting up for events, managing RSVPs, and assisting with the event general needs before, during, and after the event (set-up, maintenance, and cleanup)
• Maintain office equipment (copier, paper cutter, shred bin, laminator, etc.) including filling with paper, calling for service, unjamming, and setting up copier codes
• Assist with training of office student assistants and tracking hours worked
• Creates eFaculty cases, verifies completion of submission, and moves cases
• Updates social media including website, Instagram, Twitter, Facebook, and any other social media platform that is used by the department
• Assist with the processing of student forms
• Creates faculty notification of schedules
• Attends room swap meetings

Benefits

• San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.
• For more information on programs available, please see the Employee Benefits Summary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees