Department Supervisor 2nd Shift

Rotech Healthcare Inc.•Murray, KY

15h

About The Position

We are seeking a dedicated Department Supervisor to join Murray Operations Division. Responsible for managing and directing the activities of the department’s employees including ensuring resources are utilized efficiently, in accordance with department objectives and in ways that consistently promote patient quality and employee satisfaction. This is an evening shift 11:30am - 8:00pm CST

Requirements

High school diploma or GED equivalent, required
Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Three to five years of team lead experience or supervisory experience
Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual
Ability to perform basic mathematical calculations accurately
Capable of working independently as well as collaboratively within a team
Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information
Self-motivated, organized, and able to manage time and solve problems using deductive reasoning
Strong attention to detail with the ability to multi-task effectively
Strong English communication skills, both written and verbal
Ability to navigate the internet and conduct online research
Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets
Proficiency with email communication platforms
Working knowledge of Microsoft Outlook, Word, and Excel
Ability to lift and carry office equipment when needed
Ability to read small print on screens and documents, requiring close vision
Ability to sit, stand, walk, talk, and listen for extended periods

Nice To Haves

Background in the medical field with experience in administrative record management, preferred
Experience working with medical equipment, preferred
Familiarity with medical billing processes and reimbursement procedures, preferred
Knowledge of medical terminology, preferred
Minimum of one year of related work experience, preferred
Experience in a team-oriented environment, preferred
Strong customer service in centralized contact center background, preferred

Responsibilities

Aggressively manages any and all non-conformances in a timely, complete and professional manner
Aids in the development and implementation of policies and procedures to improve efficiencies and quality within the department
Approves and or denies employee request for time off based on assessment of departmental needs
Assigns workloads to associates while managing department time off calendars
Conducts employee counseling as needed for attendance, work performance and policy violations
Ensures all productivity standards are met in a timely manner through measuring and monitoring
Ensures team members maintain full conformance with policy requirements
Gathers and analyzes information in order to provide recommendations on various issues
Identifies team and individual training needs and assists in developing plans for immediate and long-term performance improvements
Interviews and hires staff as needed and approved by department manager with emphasis on recommending the best-qualified candidates
Manages all team leads and direct reports within their department
Monitors and documents employee performance results along with providing feedback to associates to emphasize continuous improvement
Prioritizes and plans work activities of associates while striving to increase productivity and efficiencies
Provides management support and leadership initiative as needed to the Call Center facility
Performs other duties as assigned

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations