Department Supervisor - Cherry creek

H&M•Denver, CO

20h•Onsite

About The Position

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. Working at H&M means no two days are ever the same, but a typical day will include supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines, representing the H&M brand positively during customer interactions, identifying commercial opportunities, ensuring customer service, promoting the Customer Loyalty App and in-store sustainability initiatives, and handling correct routines in fitting room and checkout. You will also ensure all admin routines for both people and operations are handled correctly, keep up-to-date with fashion trends, retain and share knowledge with the Store team, collaborate with the in-store Visual Merchandiser team, give and receive feedback, communicate regularly with colleagues, and ensure all procedures and legal requirements are followed. Additionally, you will secure a clean sales floor and back of house, ensure high fashion quality and product presentation, secure good stock levels, manage the full garment cycle, uphold in-store OMNI Services and tech tools, secure price sign maintenance, update BOH Areas, and be responsible for opening and closing the store daily.

Requirements

An emerging leader who enjoys taking responsibility
Ambitious
An effective communicator
Supportive
An analytical solution finder
Capable of working with numbers and managing statistics
Achievement-oriented
Motivated by performance and competition to be truly customer centric

Responsibilities

Supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store
Working in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues
Supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
Representing yourself and the H&M brand positively during customer interactions
Being aware of and taking responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them
Ensuring customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Ensuring correct routines in fitting room and checkout, including transaction, returns and exchanges
Ensuring all admin routines for both people and operations are handled in a correct way
Keeping up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
Ensuring your team provides product and fashion knowledge as well as other relevant information during customer interactions
Retaining and sharing your knowledge and skills with the Store team
Collaboration, planning & teamwork with in-store Visual Merchandiser team
Giving & receiving feedback with your colleagues to learn, develop & support each other
Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
Ensuring all procedures, routines, and legal requirements in all areas of the store are followed
Securing a clean and tidy sales floor and back of house including stockroom areas
Ensuring high fashion quality, visual and commercial product presentation, with good garment care
Securing good stock levels and providing input on allocation to Area team
Ensuring the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
Securing a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
Responsible for opening & closing of store daily

Benefits

Value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
Values-driven organization, guided by 7 unique values
Access to our Colleague Resource Groups (CRGs)
Inclusive company where you’re encouraged to be yourself at work
Access to a large global talent community, where career growth and aspirations have no limits
Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
Employee discount at H&M, & Other Stories, and COS
Attractive benefits with extensive development opportunities around the globe
Staff discount card, usable on all our H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound)
H&M Incentive Program – HIP
25% Staff Discount
Medical, Pharmacy Vision and Dental Coverage
Employee Assistance Program
Vacation, Wellness, Holiday and Parental Pay
401K
Commuter Benefits
Health and Dependent Care FSA
Additional Voluntary Benefits
Inclusive, diverse and equitable workplaces throughout our organisation
Fair and equal recruitment process