Department Supervisor - Cherry creek

H&M Group•Denver, CO

2h•Onsite

About The Position

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. Working at H&M means no two days are ever the same, but a typical day will include responsibilities such as supporting the total OMNI customer experience, ensuring visual and commercial curation, representing the brand positively, identifying commercial opportunities, ensuring customer service, promoting loyalty programs and sustainability initiatives, handling fitting room and checkout routines, and managing administrative tasks. The role also involves staying updated with fashion trends, sharing knowledge, collaborating with the Visual Merchandiser team, providing and receiving feedback, communicating with colleagues, and ensuring all procedures and legal requirements are followed. Additionally, the supervisor is responsible for maintaining a clean sales floor and back of house, ensuring high fashion quality and product presentation, securing good stock levels, managing the full garment cycle, upholding in-store OMNI Services and tech tools, maintaining price signs, updating BOH areas, and handling daily store opening and closing.

Requirements

Be an emerging leader who enjoys taking responsibility
Be ambitious
Be an effective communicator
Be supportive
Be an analytical solution finder
Be capable of working with numbers and managing statistics
Be achievement-oriented, motivated by performance and competition to be truly customer centric

Responsibilities

Supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
Representing yourself and the H&M brand positively during customer interactions
Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them
Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
Ensure all admin routines for both people and operations are handled in a correct way
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
Retain and share your knowledge and skills with the Store team
Collaboration, planning & teamwork with in-store Visual Merchandiser team
Give & receive feedback with your colleagues to learn, develop & support each other
Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
Ensure all procedures, routines, and legal requirements in all areas of the store are followed
Secure a clean and tidy sales floor and back of house including stockroom areas
Ensure high fashion quality, visual and commercial product presentation, with good garment care
Secure good stock levels and provide input on allocation to Area team
Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
Responsible for opening & closing of store daily

Benefits

Access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
Access to a large global talent community, where career growth and aspirations have no limits
Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
Employee discount at H&M, & Other Stories, and COS
Staff discount card, usable on all our H&M Group brands in stores and online
Included in our H&M Incentive Program – HIP
25% Staff Discount
Medical, Pharmacy Vision and Dental Coverage
Employee Assistance Program
Vacation, Wellness, Holiday and Parental Pay
401K
Commuter Benefits
Health and Dependent Care FSA
Additional Voluntary Benefits